IT Specialist (1 year contract-based)

Roland Berger; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

A leading strategy consultancy in Kuala Lumpur is seeking a motivated IT Specialist for a 1-year contract. This role involves providing technical support to employees, troubleshooting issues, and assisting in the setup of IT systems. Ideal candidates will possess excellent communication skills and a strong understanding of technology. Opportunities for professional growth and a supportive work environment are offered.

Benefits

Competitive salary and benefits

Opportunities for professional growth

Dynamic and collaborative work environment

Qualifications

• Minimum 1 year of experience in customer service or technical support.
• Good understanding of computer systems and tech products.
• Ability to work independently and effectively manage time.

Responsibilities

• Serve as the initial point of contact for IT assistance.
• Diagnose and resolve basic technical issues.
• Assist in setup and maintenance of computer systems.
• Provide IT support to regional offices.

Skills

Customer service skills

Technical support experience

Problem-solving skills

Communication skills

Fluency in English

Interpersonal skills

Education

High school diploma or equivalent

Additional IT certifications

Job description

Company Description

Roland Berger is one of the world's leading strategy consultancies with a wide-ranging service portfolio for all relevant industries and business functions. Founded in 1967, Roland Berger is headquartered in Munich, Germany. Renowned for its expertise in transformation, and innovation across all industries and performance improvement, the consultancy has set itself the goal of embedding sustainability in all its projects. Roland Berger revenues stood at more than EUR one billion in 2023.

Job Description

We are seeking a motivated and customer-focused IT Specialist (1 year contract-based) to join our team. The ideal candidate will be the first point of contact for all IT-related issues. This position requires an individual who can provide prompt and effective support, ensuring minimal disruption to our operations.

Responsibilities

• Serve as the initial point of contact for employees seeking technical assistance via chat, email or phone.
• Diagnose and resolve basic technical issues, providing step-by-step instructions to guide users through solutions.
• Perform remote troubleshooting through diagnostic techniques and relevant questions.
• Escalate complex technical issues to higher-level support teams as necessary.
• Keep record of problems and their resolution by maintaining technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting.
• Assist in the setup, configuration, and maintenance of computer systems and peripherals.
• Support users with software installation, email configuration, and other IT-related tasks.
• Provide basic training and guidance to users to improve their understanding of IT systems.
• Participate in ongoing training and development sessions to enhance technical skills and knowledge.
• Provide needed information on IT products or services that are based on Global IT processes.
• Provide IT Support to offices based in SEA in accordance with the timezone.

Qualifications

• High school diploma or equivalent; additional IT certifications are an advantage.
• At least 1 year of workingexperience in a customer service or technical support role preferred.
• Good understanding of computer systems, mobile devices, and other tech products.
• Excellent communication skills and ability to explain technical concepts in simple terms.
• Fluency in speaking and writing English and a local language.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and manage time effectively.
• Candidate ideally must be agile and has a positive attitude.
• Team and service oriented.
• Good interpersonal skills as well as the ability to interact effectively with all levels of staff and external stakeholders.
• 1 year contract-based position

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Dynamic, collaborative and supportive work environment.