IT Service Specialist - Networks

Clarks; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading footwear company in Kuala Lumpur is seeking an experienced Network Engineer to manage and optimize their data center and retail network infrastructure. This role requires expertise in Cisco and Meraki solutions, problem-solving skills, and the ability to maintain high network availability across HQ and retail locations. The ideal candidate will also ensure security and performance, manage configurations during hardware changes, and provide emergency support. Applicants should possess a minimum CCNP certification, with CCIE preferred. Competitive compensation is offered.

Qualifications

• Proven ability to deliver to SLAs and deadlines under pressure.
• Strong troubleshooting and configuration skills across diverse network devices.
• Excellent problem-solving and communication skills for technical and non-technical audiences.

Responsibilities

• Design, update, and implement data centre network operations.
• Provide routing, switching, Wi-Fi, and firewall support.
• Troubleshoot Wi-Fi, firewall, and connectivity issues.
• Plan and implement network changes and scheduled maintenance.
• Resolve network authentication and performance issues.
• Create and maintain comprehensive network documentation.

Skills

Cisco: Core network (ACI, Catalyst 9K, Nexus), L2/L3 switching, routing (OSPF/BGP/EIGRP)

Meraki: Edge network & Wi-Fi (MX200/250/400 VPN, switch stack management)

F5: Load balancing

Checkpoint: HQ and Cloud Firewall (including site-to-site VPN)

Troubleshooting and configuration skills across diverse network devices

Understanding of major routing protocols (BGP, OSPF)

Network maintenance, upgrades, and security configurations

Design-level understanding of datacentre topology

Problem-solving and communication skills

CCNP certification, CCIE preferred

Job description

We are seeking an experienced Network Engineer to manage and optimize our data center and retail network infrastructure. This role involves designing, implementing, and maintaining robust network operations across HQ and all retail locations, ensuring high availability, security, and performance.

Key Responsibilities

• Design, update, and implement data centre network operations.
• Provide routing, switching, Wi‑Fi, and firewall support for HQ and retail stores.
• Troubleshoot Wi‑Fi, firewall, and general connectivity issues for staff.
• Plan and implement network changes and scheduled maintenance (patches/updates).
• Resolve network authentication and performance issues.
• Plan, procure, and implement connectivity for new retail stores.
• Create and maintain comprehensive network documentation.
• Manage configuration and deployment during hardware replacement or failures.
• Provide out‑of‑hours escalation support for emergencies.

Qualifications

• Cisco: Core network (ACI, Catalyst 9K, Nexus), L2/L3 switching, routing (OSPF/BGP/EIGRP).
• Meraki: Edge network & Wi‑Fi (MX200/250/400 VPN, switch stack management).
• F5: Load balancing.
• Checkpoint: HQ and Cloud Firewall (including site‑to‑site VPN).
• Strong troubleshooting and configuration skills across diverse network devices.
• Deep understanding of major routing protocols (BGP, OSPF) and datacentre/WAN interactions.
• Experience in network maintenance, upgrades, and security configurations.
• Design‑level understanding of datacentre topology.
• Proven ability to deliver to SLAs and deadlines under pressure.
• Excellent problem‑solving and communication skills for technical and non‑technical audiences.
• Certifications: Minimum CCNP (CCIE preferred).

About Clarks

Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825 when brothers James and Cyrus Clark made a slipper from sheepskin off‑cuts. Sparking revolutions and defining generations, Clarks’ archive of over 22,000 pairs includes the inimitable Desert Boot and Wallabee – and a ground‑breaking combination of invention and craftsmanship remains at the heart of what the brand does now. Cutting‑edge collaborations with cultural icons and KOLs, taking strides in social change, reimagining legendary silhouettes, and making shoes that move with the world ahead – Clarks is never standing still.