IT Service Quality Analyst: Drive Service Excellence

Experian Asia Pacific; Cyberjaya; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global data and technology company in Cyberjaya is seeking a Service Quality Manager to ensure high-quality service delivery. Responsibilities include managing service quality programs, collaborating with leadership, and driving accountability. The ideal candidate holds a Bachelor's degree and has experience in service quality management, with strong analytical and communication skills. Join a leading firm celebrated for its people-first culture.

Benefits

Work/life balance

Employee development programs

Recognition and rewards

Diversity and inclusion initiatives

Qualifications

• Proven experience in service quality management within a digital workplace or IT support environment.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Experience with performance management and employee development.

Responsibilities

• Assist in managing the service quality program for high-quality service delivery.
• Collaborate with regional leadership to drive change within the organization.
• Review support tickets for feedback and improvement.
• Identify and implement quality improvement plans.
• Report on program success to senior leadership.

Skills

Service quality management

Analytical skills

Communication skills

Influencing skills

Education

Bachelor's degree in Business Administration, Information Technology, or a related field

Job description

A global data and technology company in Cyberjaya is seeking a Service Quality Manager to ensure high-quality service delivery. Responsibilities include managing service quality programs, collaborating with leadership, and driving accountability. The ideal candidate holds a Bachelor's degree and has experience in service quality management, with strong analytical and communication skills. Join a leading firm celebrated for its people-first culture.