IT Service Desk Specialist – Elevate Customer Support

Singtel; Kuala Lumpur; On-site; Confidential; Full time

Job summary

Singtel is seeking an IT Service Desk Support professional in Kuala Lumpur to provide first call resolution through phone, self-service, and live chat. The role requires basic troubleshooting, incident classification, and timely customer updates to ensure high-quality service delivery.

Candidates with a degree or diploma in IT or related fields, and 1–2 years in IT service desk or customer service environments, will be preferred.

Qualifications

• Degree/ Diploma in IT or related field; fresh graduates welcome.

Responsibilities

• Provide first call resolution (FCR) support via phone, self-service tickets and live chat.
• Conduct basic troubleshooting and classify incidents for escalation as per work instructions.
• Deliver timely status updates and maintain ownership of cases until closure.
• Maintain confidentiality of customer data and adhere to Service Desk standards.

Skills

IT Service Desk

Customer Service

Communication skills

MS Office

ServiceNow

Education

Degree/ Diploma in IT or related field

Tools

ServiceNow

MS Office

Job description

Singtel is seeking an IT Service Desk Support professional in Kuala Lumpur to provide first call resolution through phone, self-service, and live chat. The role requires basic troubleshooting, incident classification, and timely customer updates to ensure high-quality service delivery.

Candidates with a degree or diploma in IT or related fields, and 1–2 years in IT service desk or customer service environments, will be preferred.