IT Service Desk Engineer - Frontline IT Support & Troubleshooting

Sunway Berhad; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology firm in Subang Jaya is looking for a skilled individual to provide technical support and assistance for end-users. This role includes diagnosing issues, logging IT problems, and providing 1st line support for Enterprise Applications. Candidates should have a relevant diploma or degree and good communication skills in both English and Bahasa Malaysia. Fresh graduates are welcome to apply for this opportunity to grow in the IT field.

Qualifications

• At least 1 year of related working experience preferred.
• Fresh graduates are encouraged to apply.
• Good communication skills in English and Bahasa Malaysia.

Responsibilities

• Provide technical and process assistance to end-users.
• Diagnose and troubleshoot IT problems.
• Log IT requisition/problems into Ticketing System.
• Provide 1st line support on Enterprise Applications.
• Prepare activity reports and inform management of recurring problems.

Skills

Technical support

Problem-solving

Communication skills

Education

Diploma / Advanced Diploma, Bachelor Degree in Computer Science / Information Technology

Job description

A leading technology firm in Subang Jaya is looking for a skilled individual to provide technical support and assistance for end-users. This role includes diagnosing issues, logging IT problems, and providing 1st line support for Enterprise Applications. Candidates should have a relevant diploma or degree and good communication skills in both English and Bahasa Malaysia. Fresh graduates are welcome to apply for this opportunity to grow in the IT field.