IT Service Desk Engineer – Enterprise & Security

Sophic Automation Sdn Bhd; Batu Kawan; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading solutions provider in Malaysia is seeking an IT Support Engineer to provide comprehensive Tier 1/2 support for Microsoft Enterprise Services and manage user support for end-user computing tools. The ideal candidate will have strong technical skills in various operating systems, hands-on experience with Microsoft Intune and Defender, and the ability to troubleshoot complex issues. Join a dynamic team dedicated to innovation and professional growth in the I4.0 solutions sector.

Qualifications

• Strong knowledge of enterprise‑level operating systems (e.g., Windows, macOS, Linux).
• Experience with or functional knowledge of ServiceNow or similar ITSM tools.
• Demonstrable hands‑on experience with Microsoft Intune, Microsoft Defender, and Microsoft Entra.
• In-depth understanding of networking concepts (TCP/IP, DNS, DHCP).
• Proven ability to troubleshoot complex hardware and software issues.

Responsibilities

• Provide Tier 1/2 support for Microsoft Enterprise Services.
• Manage user support for end-user computing tools.
• Lead the review and creation of knowledge base articles.
• Conduct technical training sessions for team members.
• Log, assign, and follow up on support tickets.

Skills

Network troubleshooting

Microsoft Intune

Microsoft Defender

Microsoft Entra

Technical documentation

Command-line interfaces

Customer support

Hardware provisioning

Tools

ServiceNow

Absolute

BTRS Remote

Job description

A leading solutions provider in Malaysia is seeking an IT Support Engineer to provide comprehensive Tier 1/2 support for Microsoft Enterprise Services and manage user support for end-user computing tools. The ideal candidate will have strong technical skills in various operating systems, hands-on experience with Microsoft Intune and Defender, and the ability to troubleshoot complex issues. Join a dynamic team dedicated to innovation and professional growth in the I4.0 solutions sector.