IT Service Desk Analyst (Thai Speaking) – Contract-Based

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment platform in Malaysia is seeking an IT Service Desk Analyst who speaks Thai. This contract-based role involves responding to customer inquiries in Thai and providing first-level IT support for various systems. Candidates should have a diploma or higher, 1-2 years of experience in customer service or IT support, and strong communication skills. This position may also involve collaboration with regional support teams and ensuring customer satisfaction in a fast-paced environment.

Qualifications

• Minimum 1–2 years experience in customer service or IT support/service desk.
• Ability to work in a fast-paced support environment.
• Experience in retail luxury, shared service, or BPO industry is an added advantage.

Responsibilities

• Respond to customer inquiries and troubleshooting requests in Thai.
• Create support tickets in ITSM systems.
• Provide first-level support for networking and Microsoft 365.
• Escalate unresolved incidents to higher-level support.
• Collaborate with regional support teams to meet SLA standards.

Skills

Fluent in Thai

Good English speaking/writing

Good troubleshooting mindset

Strong communication skills

Education

Diploma or higher in any discipline (IT-related preferred)

Job description

IT Service Desk Analyst (Thai Speaking) – Contract-Based

Respond to customer inquiries and troubleshooting requests in Thai, with support in English and Mandarin/Cantonese via phone, email & chat.

Create support tickets in ITSM systems, ensuring accurate description, categorization, and priority assignment.

Provide first-level support for networking, operating systems, Microsoft 365, generic IT workplace tools, and client-specific applications.

Follow delegated SOP and Knowledge Base instructions to resolve routine issues effectively.

Escalate unresolved incidents to higher-level support and track till resolution.

Collaborate closely with regional support teams and ensure service delivery meets SLA standards.

Maintain high level of professionalism, communication and customer satisfaction.

Shift: 5 days/week (9 hours/day incl. 1-hour break), rotation between 06:00 – 00:00

Diploma or higher in any discipline (IT-related preferred).

Min 1–2 years experience in customer service or IT support / service desk.

Fluent in Thai (spoken & written) + good English speaking/writing (Mandarin/Cantonese is an advantage).

Good troubleshooting mindset, problem-solving skills, and ability to work in fast-paced support environment.

Strong communication skills and customer-focused attitude.

Experience in retail luxury, shared service, or BPO industry is an added advantage.