IT Production Support

Morgan McKinley; Putrajaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading global organization in Putrajaya is seeking an IT Production Support professional. The role involves monitoring production systems, resolving technical incidents, and supporting business operations. Ideal candidates should have 2-6 years of experience in QA, preferably in finance or banking, and hold relevant IT certifications. This opportunity offers competitive compensation, flexible work arrangements, and professional development programs.

Benefits

Competitive compensation

Flexible/hybrid work environment

Learning and development programs

Global mobility opportunities

Flexi benefits for wellness and lifestyle

Additional flexible vacation leaves

Qualifications

• 2-6 years as a QA lead on various projects; experienced in agile methodology.
• 6+ years as a QA Lead/Manager; coordination of testing teams and automation understanding.
• Experience in finance, banking, or insurance preferred.

Responsibilities

• Support business operations on functional issues.
• Quality support for technical incidents.
• Monitor and analyze production disruptions.
• Coordinate testing and sanity checks.

Skills

IT background

Data feeding

SQL knowledge

IT incident management

IT ticketing systems

Education

Bachelor's or master's degree in IT

ISTQB certification

ITIL certification

Tools

Remedy

Service Now

Jira

Job description

Overview

About the Client/Organisation

Join a high-impact global organisation at the forefront of digital innovation. This global leader in IT services and consulting helps businesses modernize their operations through innovative technology solutions. It partners with clients across industries to drive digital transformation, offering services such as cloud migration, cybersecurity, data analytics, and enterprise applications. Known for managing complex IT ecosystems, it supports organizations in enhancing performance, improving customer experiences, and achieving sustainable growth.

Role

Title: IT Production support

Location: Putrajaya, Malaysia

Employment Type: Permanent

5 days work from office

Experience

Work experience :

• Experienced: 2-6 years of experience working as a QA lead on various projects. QA analyst team coordination and practice of agile methodology.
• Senior: > 6 years of experience working as a QA Lead/ QA manager on strategic initiatives. Coordination of one or several testing teams. Good understanding of development processes associated with an understanding of automation in testing.
• Work experience in Finance, banking or insurance industry is preferred.

Academic requirements

• Bachelor's or master degree in information technology and/or other demonstrated learning path (eg. Bootcamp) can be accepted.
• Certification (ISTQB is a must have and ITIL is a +)

Required technical Skills

• Strong IT background (either in applicative development or in infrastructure area)
• Understand or experience in datafeeding: MQ, FTPs
• Understand or experience in SQL (preferably Oracle): Standard query like select or update
• Understand or experience in IT incident and problem management procedures of a defined perimeter (preferably in banking/finance or insurance)
• Strong knowledge (& reporting) of IT ticketing system like Remedy, Service Now and Jira

Main responsibilities

• Support business operations area on functional issues raised on their areas by improving or performing systems configurations in order to resolve them with the help of the necessary providers / vendors or IT teams.
• Quality and support to solve technical incidents (Minor and major incident) for infrastructure support and the related providers. All of it in accordance with group processes and procedures.
• Monitor, analyze and report root cause of system/ production disruption and include recommendations to prevent the reoccurrence of glitches and defects with the help of the necessary providers / vendors or IT teams.
• Monitor and test functionally the applications perimeter used in the business area.
• Keep communication and information up to date to their business users and also other IT teams as well as operational risk (through the major incident process)
• Be aware and participate to change management/release planning to follow on a day to day / week to week basis any possible disruptions of production on given perimeter.
• Coordination of testing and sanity checks during weekend changes and releases as well as daily IT operational checks.
• Enrich procedures & documentation about production issues and resolved case. Keep processes

What’s in it for You?

• Competitive compensation and leave benefits
• Flexible/hybrid work environment
• Learning and development programs
• Global mobility opportunities
• Flexi benefits for wellness and lifestyle
• Additional flexible vacation leaves
• Why Apply Through Morgan McKinley?
• Exclusive access to confidential and high-growth roles not publicly listed
• Career guidance from tech-specialist consultants who understand the market
• Streamlined interview support and feedback loops
• Opportunities across fintech, SaaS, enterprise tech, and startups

Interested? Let’s Talk.

If you’re excited to explore this opportunity, apply directly or connect with Pooja Rawat at [e-mail] for a confidential discussion.

EA Name: Alvin Lau

EA Licence No.: 11C5502

EA: Registration Number: R1874110