IT Operations & Support Leader

LUXURY PRUDENCE SDN. BHD.; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading luxury enterprise located in Shah Alam, Malaysia, seeks an experienced IT Manager to lead the internal IT support team and ensure timely, high-quality service to end users. The ideal candidate will have a Bachelor’s degree in IT, 5–8 years of experience in IT, including managerial roles, and a strong understanding of ERP systems. You will enhance IT operations and lead cross-departmental collaborations to improve service delivery. This position offers an opportunity to impact organizational efficiency significantly.

Qualifications

• 5–8 years of IT experience with supervisory roles.
• Strong understanding of network systems and cloud environments.
• Knowledge of ITIL framework is an advantage.

Responsibilities

• Lead and manage the internal IT Support team.
• Oversee IT operations including equipment provisioning and user access.
• Provide exceptional technical support to employees.

Skills

Leadership

Technical support experience

Problem-solving

Communication

Project management

Education

Bachelor’s Degree in Information Technology

Tools

Microsoft 365

ERP systems (e.g., Synq, Hijump)

Job description

A leading luxury enterprise located in Shah Alam, Malaysia, seeks an experienced IT Manager to lead the internal IT support team and ensure timely, high-quality service to end users. The ideal candidate will have a Bachelor’s degree in IT, 5–8 years of experience in IT, including managerial roles, and a strong understanding of ERP systems. You will enhance IT operations and lead cross-departmental collaborations to improve service delivery. This position offers an opportunity to impact organizational efficiency significantly.