IT Operations Manager

Berjaya Corporation Bhd; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading corporation in Malaysia is looking for an experienced IT Operations Manager to oversee the design and maintenance of IT infrastructure and ensure seamless IT operations. The candidate will lead a team of IT professionals, manage vendor relationships, and ensure compliance with cybersecurity standards. This role offers a variety of perks including medical benefits and staff discounts. The ideal candidate should have extensive experience in IT operations and a solid understanding of cybersecurity best practices.

Benefits

Medical benefits

Miscellaneous allowance

Dental

Sports (e.g. Gym)

Vision

Staff Discount (Hotel stay & others)

Medical Insurance

Qualifications

• Proven experience in managing IT infrastructure and operations.
• Strong understanding of cybersecurity best practices.
• Experience with vendor and budget management.

Responsibilities

• Oversee IT infrastructure design and maintenance.
• Manage day-to-day IT operations and service desk.
• Ensure compliance with cybersecurity regulations.
• Lead and mentor IT teams towards meeting objectives.
• Manage relationships with IT vendors and budget control.

Job description

• Oversee the design, implementation, and maintenance of IT infrastructure, including networks, servers, storage, and cloud platforms.
• Ensure high availability, performance, and scalability of IT systems to support business needs.
• Monitor and optimize system performance and capacity planning.
• Operations Management:
  • Manage day‑to‑day IT operations, ensuring seamless functioning of all systems, applications, and services.
  • Develop and enforce IT operational policies, processes, and standards to enhance efficiency.
  • Oversee IT service desk and support functions to provide excellent user experience and issue resolution.
• Leadership and Team Management:
  • Lead, mentor, and develop IT operations teams, including system administrators, network engineers, and support staff.
  • Define team objectives, KPIs, and performance metrics to ensure accountability.
  • Foster a collaborative and innovative team culture.
• Security and Compliance:
  • Ensure IT systems adhere to cybersecurity best practices and compliance standards (e.g., ISO 27001, GDPR, or other relevant regulations).
  • Implement and oversee disaster recovery and business continuity plans.
  • Monitor for security threats and vulnerabilities, and ensure timely mitigation.
• Vendor and Budget Management:
  • Manage relationships with IT vendors, service providers, and contractors to ensure service quality and cost efficiency.
  • Oversee IT budgets, ensuring cost‑effective technology investments and expenditure control.
  • Evaluate and procure hardware, software, and services aligned with organizational goals.
• Strategic IT Planning:
  • Collaborate with executive leadership to align IT operations with business goals and strategies.
  • Identify opportunities for leveraging technology to drive business efficiency and innovation.
  • Stay updated on emerging technologies and recommend adoption where beneficial.
• Reporting and Documentation:
  • Monitor and report on IT operational performance, uptime, and incident management metrics.
  • Maintain comprehensive documentation of IT infrastructure, processes, and policies.
  • Present periodic IT operational updates to senior management and stakeholders.

Unlock job insights

Perks and benefits Medical Miscellaneous allowance Dental Sports (e.g. Gym) Vision Staff Discount (Hotel stay & others), Medical Insu

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