IT Operations Manager

Alibaba Cloud; Johor; On-site; MYR 120,000 - 180,000; Full time

Job summary

A leading global cloud service provider in Malaysia is seeking a Data Center Operations Manager. This role involves managing critical data center operations, overseeing vendor management, and developing policies to meet industry best practices. The ideal candidate should have over 5 years of experience in data center operations, deep knowledge of IT infrastructure, and must communicate effectively in both Chinese and English. This position also requires travel to ensure coordination with headquarters.

Qualifications

• 5+ years of experience in large global data center site operation.
• Deep knowledge of IT infrastructure domains and service delivery principles.
• Ability to travel domestically and internationally as needed (25% to 50%+).

Responsibilities

• Manage critical Data Center operations and security.
• Oversee policies to meet industry best practices and SLAs.
• Coordinate external vendors and resource delivery.

Skills

Problem analysis

Critical thinking

Vendor management

Data center construction

Communication in Chinese

Communication in English

Education

Bachelor's degree in business, engineering or computer science

Tools

Excel

PowerPoint

Job description

Responsibility

1. Manage Alibaba Malaysia critical Data Center operations, Asset and Security operations, Data Center build-outs and scaling.
2. Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs.
3. Coordinate external vendors, ensure the resource’s supply and delivery, match business’s growth.
4. Responsibility for outsourcing and vendor management of colocation Data Centre services providers to meet or exceed contracted performance SLA’s.
5. Knowledge of 24x7 onsite support procedure, continuous improvement of operational processes, procedures, methods, and tools.

Qualifications

1. Bachelor's degree in a business, engineering or computer science
2. 5+ years experience in large global data center site operation
3. Functional knowledge of Data Center mechanical, electrical, and controls systems
4. Deep knowledge of information technology infrastructure domains such as computer server platforms, storage server platforms, server components, network devices, technologies and architectures, IT service delivery principles and best practices.
5. Highly driven, self-managed individual. Greatly developed problem analysis and critical thinking experience.
6. Knowledge of data center construction procedure and capacity planning
7. Ability to travel domestically and internationally as needed (25% to 50%+ at times)
8. Must be familiar with Excel and PowerPoint
9. Language proficiency in Chinese and English is required as the role need to coordinate with the HQ in China.