IT Operations Associate

Accenture Malaysia; Subang Jaya; On-site; MYR 60,000 - 85,000; Full time

Job summary

Accenture Malaysia is seeking a candidate to join our team and help drive incident and outage management, investigation, and restoration processes. You will work within a collaborative environment to monitor systems, address challenges thoughtfully, and contribute to ongoing growth and development.

The role focuses on building knowledge in customer service, supporting the group, and participating in problem solving discussions to deliver value and positive outcomes.

Responsibilities

• Drive incident and outage management, investigation, and restoration processes.

Job description

THE WORK:

Explore new opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Customer Service, fostering a collaborative environment where challenges are addressed thoughtfully. Join us in creating a positive and dynamic space where your contributions will be valued and growth is encouraged.

• Drive incident and outage management, investigation, and restoration processes.
• Monitor systems and analyz...