IT Operations Analyst - ServiceNow & Network Support

TE Connectivity; Penang; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading technology company is seeking an IT Operations Analyst in Penang, Malaysia. This role involves supporting the day-to-day IT operations, troubleshooting hardware and software issues, and providing user support. Candidates should have a Bachelor's Degree in Computer Science and 1-2 years of relevant experience. Strong analytical and communication skills are essential. Join the team to contribute to the organization's IT infrastructure in a dynamic environment.

Qualifications

• 1–2 years of experience in IT operations, system administration, or technical support.
• Experience in manufacturing companies desired.
• Proficient in both written and spoken English.

Responsibilities

• Diagnosing and resolving hardware, software, and network problems.
• Providing guidance and support to users on IT systems.
• Providing Level 1 and Level 2 support for incidents and service requests.
• Troubleshooting system, network, and application issues.
• Maintaining IT asset inventory.
• Ensuring compliance with IT policies.

Skills

Knowledge of Windows operating systems (Windows 11)

Networking

IT infrastructure

Analytical skills

Troubleshooting skills

Problem-solving skills

Communication skills

Interpersonal skills

Multitasking

Education

Bachelor's Degree in Computer Science or equivalent

Tools

ServiceNow (SNOW)

Job description

A leading technology company is seeking an IT Operations Analyst in Penang, Malaysia. This role involves supporting the day-to-day IT operations, troubleshooting hardware and software issues, and providing user support. Candidates should have a Bachelor's Degree in Computer Science and 1-2 years of relevant experience. Strong analytical and communication skills are essential. Join the team to contribute to the organization's IT infrastructure in a dynamic environment.