IT Onsite Technician - Kuala Lumpur

Hemmersbach GmbH & Co. KG; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

An international IT services provider is seeking a motivated individual to provide exceptional customer support through hardware and software solutions. Candidates should have at least 18 months of IT experience, be adept in OS and hardware troubleshooting, and possess strong relationship-building skills. This role emphasizes customer interaction and problem-solving within a diverse IT environment.

Benefits

Internal career development program

International job opportunities

Qualifications

• 18 months of IT experience (or equivalent).
• Ability to build relationships.
• Experience in OS, Apps and H/W installation and troubleshooting.

Responsibilities

• Enthuse customers and provide best experience.
• Handle inbound calls and answer questions.
• Troubleshoot and document steps performed.

Skills

IT experience

Relationship building

OS, Apps and H/W installation

Troubleshooting

Job description

Enthuse customers and provide best experience through best in class hardware, software and technical support services

Contact us directly if you have any questions about this open job position

Requirements

• 18 months of IT experience (or equivalent)
• Ability to build relationships
• Experience in OS, Apps and H/W installation and troubleshooting depending on project products
• Handle inbound calls and answer questions
• Troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

• Internal career development program
• International job opportunities