IT Manager

Alpha Apex Consulting PLT; West Coast Division; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail consulting firm in Malaysia seeks an experienced IT Manager to oversee all IT operations. The role encompasses managing IT infrastructure, retail systems, and applications, while ensuring cybersecurity and business continuity. Ideal candidates will have strong experience in retail IT management, excellent problem-solving skills, and proficiency in Mandarin to accommodate customers. This position offers tremendous growth opportunities and the chance to drive technology innovations within the company.

Benefits

Career growth opportunities

Dynamic work environment

Professional development support

Qualifications

• Bachelor’s Degree in IT, Computer Science, or related field.
• Minimum 5–8 years of IT experience, with at least 2–3 years in retail IT management.
• Strong knowledge of retail systems, POS, ERP, and networks.

Responsibilities

• Oversee IT infrastructure, networks, and retail systems.
• Manage POS systems and ERP.
• Develop and implement IT policies and security protocols.

Skills

Retail IT management

Cybersecurity

Project management

Problem-solving

Communication

Education

Bachelor’s Degree in IT or Computer Science

Tools

POS systems

ERP systems

IT infrastructure

Job description

We are seeking an experienced IT Manager to lead and oversee all IT operations for our retail business. This role involves managing IT infrastructure, retail systems, and applications, ensuring smooth daily operations, cybersecurity, and business continuity. The ideal candidate will drive technology strategies, support store operations, manage vendor relationships, and implement solutions that enhance efficiency, customer experience, and business growth. Preference will be given to Chinese-speaking candidates.

Key Responsibilities

• Oversee IT infrastructure, networks, servers, and retail systems to ensure smooth operations.
• Manage POS systems, ERP, and other retail applications.
• Develop and implement IT policies, standards, and security protocols.
• Plan and execute IT projects, system upgrades, and technology initiatives.
• Monitor cybersecurity measures and respond to IT incidents or breaches.
• Liaise with vendors and service providers for hardware/software support.
• Provide technical support to store outlets, HQ, and end-users.
• Drive process improvements and leverage technology to enhance efficiency and customer experience.

Requirements

• Bachelor’s Degree in IT, Computer Science, or related field.
• Minimum 5–8 years of IT experience, with at least 2–3 years in retail IT management preferred.
• Strong knowledge of retail systems, POS, ERP, networks, and IT infrastructure.
• Experience with cybersecurity, data protection, and business continuity planning.
• Excellent problem-solving, project management, and communication skills.
• Ability to work independently, manage multiple priorities, and lead a team effectively.
• Mandarin language proficiency preferred to serve Mandarin-speaking customers.
• Leadership & Team Management – Guide IT teams to deliver efficient solutions.
• Technical Expertise – Strong knowledge of retail IT systems, networks, and security.
• Problem Solving – Quickly troubleshoot and resolve IT issues.
• Project Management – Plan, implement, and monitor IT initiatives.
• Communication & Collaboration – Coordinate with stores, HQ, and vendors effectively.
• Innovation & Process Improvement – Identify opportunities to optimize IT systems for business growth.

Why Join Us

• Lead IT operations in a fast-growing retail group with multiple store outlets.
• Opportunity to implement innovative solutions and digital transformation projects.
• Work in a dynamic environment with exposure to both retail operations and technology.
• Career growth and professional development opportunities in a supportive team environment.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an Information Technology Manager?
• Do you have technical support experience?
• How many years' experience do you have as a manager / team lead?
• How many years of project management experience do you have?
• Which of the following languages are you fluent in?