IT Manager

Etika Group of Companies; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading FMCG company based in Petaling Jaya seeks an experienced IT Business Partner to manage its IT portfolio for the Vending business. The role includes developing IT strategy, overseeing application maintenance, and managing a small team. The ideal candidate will have over 8 years of IT experience, excellent leadership skills, and fluency in English. Experience in FMCG or vending business is preferred.

Qualifications

• 8+ years of IT experience in application development and low/no-code platforms.
• Strong business domain knowledge in vending, service management, CRM, finance, or inventory management.
• Hands-on experience in programming and script development.

Responsibilities

• Oversee and manage IT portfolio for the Vending business.
• Develop and implement the IT roadmap for Technical Development and Vending.
• Ensure compliance with AHSEA ITSM policies and manage vendor relationships.

Skills

Leadership

Stakeholder management

Problem-solving

Fluent English

Education

Bachelor’s Degree in Information Technology, Computer Science, Engineering

Tools

Infor M3

MS Dynamics BC ERP systems

SQL

Job description

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The incumbent will oversee and manage the IT portfolio of Technical Development and Applications (TDA), primarily supporting the Etika/Atlas Vending business. Acting as the IT Business Partner to the Vending Business, this person will formulate and execute IT strategies that drive business growth.

They will serve as the application owner for key systems and solutions, including:

• Mobile and Web Applications
• Custom‑built Vending Operating System (VOS)
• Custom‑built applications/workflows on low‑code or no‑code platforms
• Any emerging technologies supporting the vending business

This role manages a small team of up to two people and is responsible for developing and implementing the IT roadmap for Technical Development and Vending, in alignment with the AHSEA (Asahi SEA) Group strategy. The incumbent will also oversee system performance by managing incidents and change requests with AMS vendors.

Key Accountabilities

1. General

• Develop, plan, and execute the IT TDA roadmap for the vending business, with potential expansion to other business units or functions.
• Formulate and manage annual IT Capex and Opex budgets effectively.
• Recommend IT investments and priorities to maximize ROI and support business objectives.
• Oversee the full employee lifecycle, including performance management and development.
• Coach, guide, and motivate team members to achieve excellence in their respective areas.

2. Application Maintenance (Operations and Support)

• Build and maintain strong partnerships with AMS vendors, ensuring timely, high‑quality service delivery per SLA.
• Oversee L1/L2/L3 support for live systems, working closely with vendors and internal teams.
• Analyze recurring incidents to implement long‑term preventive measures.
• Lead and review system enhancements and change requests.
• Develop or maintain in‑house scripts and SSRS reports for data extraction and analysis using Excel, Power BI, or SQL when required.
• Keep documentation updated following any fixes or enhancements.
• Provide regular incident and performance reports to business users and management.
• Ensure compliance with AHSEA ITSM policies and use ITSM tools for proper incident, change, and problem management within SLA.

3. Application Development (Projects)

• Serve as IT SME or Project Manager for TDA‑related initiatives, participating in all phases of the application development lifecycle — from analysis and design to testing, deployment, and support.
• Collaborate with business users, vendors, and internal IT teams to define requirements and deliver solutions aligned with AHSEA standards.
• Manage testing activities, end‑user training, and deployment planning to ensure smooth go‑live and issue resolution.
• Provide accurate project status updates to management.
• Ensure compliance with the Group IT Project Management Framework.

Performance Measurements

• Development and implementation of the IT TDA roadmap and strategy for the Vending Business.
• Effective preparation and control of IT Capex and Opex budgets.
• Maintenance of IT TDA portfolio performance in accordance with agreed SLAs.
• Resolution of incidents and changes within SLA compliance under AHSEA ITSM policy.
• Delivery of enhancement and change requests within timeline and budget.
• Successful project delivery with measurable business outcomes.
• Continuous learning and technology awareness in assigned areas.
• Proactive vendor management to ensure alignment with AHSEA direction and positive business outcomes.

REQUIREMENTS

Experience & Technical Skills

• Minimum 8 years of IT experience in one or more of the following: mobile/web application development, custom‑built applications, cross‑functional integration, or low/no‑code platforms.
• Strong business domain knowledge in vending, service management, CRM, finance, or inventory management.
• Proven hands‑on experience in programming and script development (e.g., SSRS, SQL).
• Prior experience leading an IT team or serving as IT SME in mid‑to‑large project implementations.
• Fluent in written and spoken English.
• Experience in FMCG or vending business is an advantage.
• Hands‑on experience with Infor M3 or MS Dynamics BC ERP systems preferred.
• Minimum 3 full project lifecycle implementations preferred.
• Certification in ITIL Framework, PMP, or equivalent is advantageous.

Soft Skills

• Strong leadership, influencing, and stakeholder management capabilities.
• Excellent communication and interpersonal skills.
• High drive for performance and achieving results.
• Strong problem‑solving and conflict management abilities.
• Resilient under pressure with the ability to manage multiple priorities.
• Confident, assertive, and proactive in decision‑making.

Education

Bachelor’s Degree in Information Technology, Computer Science, Engineering, or equivalent field.

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