IT MANAGER

PERSOL Workforce Solutions Malaysia Sdn. Bhd.; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading workforce solutions company in Malaysia seeks an experienced Information Technology Manager to lead the IT team in enhancing operational efficiencies and managing IT infrastructure. Key responsibilities include overseeing daily operations, mentoring team members, and ensuring compliance with quality standards. Ideal candidates will possess strong leadership skills, technical expertise in cloud and network management, and relevant experience in ERP systems. This role offers an excellent opportunity for career growth.

Qualifications

• Experience managing IT infrastructure and teams.
• Strong understanding of network, server, and cloud systems.
• Ability to develop technical documentation and process guidelines.

Responsibilities

• Lead the IT team to improve operational efficiencies.
• Oversee daily monitoring and maintenance of IT infrastructure.
• Mentor IT team members to enhance technical skills.

Skills

Leadership

Network Management

Cloud Systems

Problem-solving

Technical Documentation

Team Development

Vendor Negotiation

ERP Systems

Tools

Microsoft AX

Globodox

Job description

Lead IT team in analysing and recommending improvements to the overall operational efficiencies of IT infrastructure (Network, Server, Cloud Systems, Storage, Backup, etc.)

To ensure IT infrastructure ready to support current and future business requirements.

Lead IT team to ensure proactively addressing user requests, identify and troubleshoot problems, and provide timely advice to meet user requirements, ensuring smooth operation of end-user systems and their availability.

Oversee daily monitoring, patch updates, configuration reviews, and hardware replacements as necessary to maintain infrastructure health and performance.

Liaise and negotiate with vendors to ensure all projects, services, and tasks are implemented according to agreed time frame, specifications and costing.

Prepare and maintain technical documentation, system manuals, workflow processes, procedures, and guidelines in line with established SOPs.

Ensure timely completion of new equipment setups or configuration changes according to maintenance schedules or recommended updates.

Conduct effective Program and System Integration Testing, gathering feedback and validating revisions, ensuring systems meet operational requirements.

Support ERP system (Microsoft AX system) and document management software (Globodox) for production related procedures, ensuring compliance and alignment with quality standards.

Assist all areas of IT infrastructure for continuous and smooth operations within the IT department.

Mentor and develop the IT team to enhance their technical skills and promote effective teamwork, ensuring alignment with business objectives.

Perform additional tasks or assignments as directed by management, adapting to evolving business needs.

Application Questions

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an Information Technology Manager?
• Have you worked in a role where you were responsible for authoring and reviewing technical documentation?
• How many years' experience do you have as a manager / team lead?
• Which of the following languages are you fluent in?

Kuala Lumpur City Centre, Kuala Lumpur, MY