IT Lead Workplace Technology Solutions, APAC & MEA

Ab Electrolux; Petaling Jaya; On-site; MYR 120,000 - 160,000; Full time

Job summary

A leading global appliance company is seeking an IT Lead for Workplace Technology Solutions in Petaling Jaya, Malaysia. In this role, you will enhance digital collaboration, manage IT service delivery, and ensure an excellent user experience across our technology initiatives. Required qualifications include a Bachelor's degree in a related field and 8-10 years of experience in IT service delivery and user experience. Benefits include flexible hours and medical coverage.

Benefits

Flexibility of work hours

Discounts on Electrolux products and services

Medical & Hospitalization coverage

Qualifications

• 8-10 years of experience in IT Service Delivery, User Experience, and Digital workplace management.
• Strong communication, interpersonal and customer service skills.
• Experience with outsourced vendor service delivery.

Responsibilities

• Support excellent, modern workplace technology experiences.
• Ensure operational KPI metrics are met and drive for improvement.
• Manage outsourced vendors for operational excellence.

Skills

IT Service Delivery

User Experience

Digital workplace management

Communication skills

Interpersonal skills

Problem-solving

Education

Bachelor Degree in IT, Computer Science or a related field

Tools

ITIL

ITSM tools

Job description

Be part of something bigger. Decode the future. At Electrolux, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together. Join us in our exciting quest to build the future home.

All about the role:

This is an IT Lead Workplace Technology Solutions role based in Kuala Lumpur, Malaysia.

Electrolux Group Solutions team is strengthening its focus and capabilities in digital collaboration. As an IT Lead you will play a key role in supporting and maintaining the digital collaboration service. As essential part of the role is to adopt a common user experience regardless of geography, through a combination of software and hardware.

You will be responsible in supporting the client technology and digital workplace, video & telephony and SAM.

In your role you will report to the IT Manager Workplace Solutions APAC MEA, you will work in close collaboration with the APAC MEA Employee Experience team and Collaboration Solutions team.

A Typical Day

• Technology excellence: Support excellent, modern and value focused workplace technology experiences. Proactively monitor all security compliance and avoid security vulnerabilities by focusing on remediation and improvements.
• Lifecycle management: Support and deliver the IT workplace technology visions.
  • Ensure a product lifecycle is tracked and explore opportunities to optimize.
  • Maintain and support around Teams communication including voice, video and rooms.
  • Evaluate and validate cloud applications/software cost and contribute to optimization initiatives.
• User experience: Understand the Electrolux users and stakeholders, their needs, and challenges for improvements.
• Service delivery: Ensure an excellent IT service delivery within the operational scope. Ensure operational KPI metric are met by internal and outsourced vendor and drive for improvement.
• Vendor management: Build a strong relationship with outsourced vendor for operational excellence and delivery. Manager outsourced vendors to meet specific deliverables and target.

Who You Are?

• Bachelor Degree in IT, Computer Science or a related field.
• Proven experience (8-10 years) in IT Service Delivery, User Experience and Digital workplace management.
• Strong communication, interpersonal and customer service skills
• Experience with outsourced vendor service delivery.
• Growth mindset with a can-do attitude to work towards short term and long-term objectives.
• Familiarity with ITIL process and experience in ITSM tools and metrics.
• Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.
• Highly motivated and willing to take ownership of Workforce Technology Solution task, deliverables, project & support.
• Flexible & adaptable, able to work on tight targets.
• Team player with a can-do attitude. Ability to work on parallel initiatives in a constructive environment is critical.

Where you’ll be:

You will be based in our Petaling Jaya office.

Benefit highlights:

• Flexibility of work hours.
• Discounts on Electrolux products and services.
• Medical & Hospitalization coverage.

As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.

Find more on:

Electrolux APAC & MEA: https://www.linkedin.com/company/electrolux/life/apacmea/