IT Lead Digital Workplace Solutions APAC MEA Flexible Hours

Electrolux; Selangor; On-site; MYR 100,000 - 130,000; Full time

Job summary

A global appliance company in Petaling Jaya is seeking an IT Lead for Workplace Technology Solutions. In this role, you will enhance digital collaboration services, support technology operations, and manage vendor relationships. The ideal candidate will have 8-10 years of IT service delivery experience and possess strong communication skills. Key responsibilities include ensuring excellent user experiences and meeting operational KPIs. Flexible work hours and benefits such as discounts and medical coverage are provided.

Benefits

Flexibility of work hours

Discounts on products

Medical & Hospitalization coverage

Qualifications

• Proven experience of 8-10 years in IT service delivery.
• Strong communication and interpersonal skills.
• Familiarity with ITIL processes and metrics.

Responsibilities

• Support excellent workplace technology experiences.
• Maintain and support Teams communication including voice and video.
• Ensure operational KPI metrics are met by internal and outsourced vendors.

Skills

IT Service Delivery

User Experience

Digital Workplace Management

Vendor Management

Communication Skills

Interpersonal Skills

Education

Bachelor Degree in IT or related field

Tools

ITSM tools

Job description

A global appliance company in Petaling Jaya is seeking an IT Lead for Workplace Technology Solutions. In this role, you will enhance digital collaboration services, support technology operations, and manage vendor relationships. The ideal candidate will have 8-10 years of IT service delivery experience and possess strong communication skills. Key responsibilities include ensuring excellent user experiences and meeting operational KPIs. Flexible work hours and benefits such as discounts and medical coverage are provided.