IT Infrastructure Operations Associate, Global

PPG; Shah Alam; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global manufacturing company in Shah Alam is looking for an ITOC Analyst to join their high-impact team. This role involves monitoring, incident response, and operational support for network systems. Candidates should have a strong understanding of networking protocols and experience with network monitoring tools. The position offers opportunities for professional growth and development within a supportive environment.

Qualifications

• Experience in monitoring and troubleshooting infrastructure and network alerts.
• Proficient in maintaining health and performance of servers.
• Able to coordinate with IT teams for timely resolution of issues.

Responsibilities

• Monitor and analyze infrastructure alerts using enterprise tools.
• Manage Windows and Linux server performance.
• Coordinate with teams to resolve technical issues.

Skills

Strong understanding of networking protocols (TCP/IP, BGP, OSPF, DNS, DHCP)

Experience using network monitoring tools (SolarWinds, PRTG, Palo Alto)

Familiarity with network devices (Cisco, Fortinet firewalls, switches, routers)

Working knowledge of VPN, WAN, LAN, and SD-WAN technologies

Diagnose and resolve network outages

Experience with Windows and/or Linux server environments

Hands-on experience in server provisioning

Understanding of backup and recovery tools (Veeam, Nasuni)

Familiarity with virtualization technologies (VMware, Hyper-V)

Basic understanding of Active Directory

Job description

Overview

PPG's Information Technology Operations Center (ITOC) is looking for new professionals to join our high-impact global team. As an ITOC Analyst, you will play a key role in supporting PPG's mission-critical infrastructure by providing real-time monitoring, incident response, and operational support for servers and network systems across the enterprise. This position offers hands‑on exposure to global IT operations and collaboration with cross‑functional teams to ensure system stability, minimize downtime, and maintain business continuity.

Responsibilities

• Monitor, analyze, and troubleshoot infrastructure and network alerts using enterprise monitoring tools and dashboards.
• Manage and maintain the health and performance of Windows and Linux servers.
• Perform and verify scheduled backups, and support disaster recovery and recovery testing procedures.
• Follow knowledge base documentation to resolve incidents and fulfil service requests.
• Coordinate and collaborate with cross‑functional IT teams to ensure timely resolution of technical issues.
• Engage with ISPs and service providers to troubleshoot and escalate connectivity or circuit issues.
• Work remotely with local site contacts to resolve hardware, configuration, or power‑related problems.
• Escalate critical or complex incidents to specialized support or engineering teams when necessary.
• Support infrastructure projects as assigned by the ITOC Shift Supervisor, ensuring timely and accurate delivery.

Qualifications

• Strong understanding of networking protocols (TCP/IP, BGP, OSPF, DNS, DHCP, etc.).
• Experience using network monitoring tools (e.g., SolarWinds, PRTG, Palo Alto, Prognosis).
• Familiarity with network devices (Cisco, Fortinet firewalls, switches, routers, and load balancers).
• Working knowledge of VPN, WAN, LAN, and SD‑WAN technologies.
• Diagnose and resolve network outages, latency, and performance issues.
• Experience with Windows and/or Linux server environments.
• Hands‑on experience in server provisioning, configuration, and maintenance.
• Understanding of backup and recovery tools (e.g., Veeam, Nasuni).
• Familiarity with virtualization technologies (VMware, Hyper‑V).
• Knowledge of patching, security hardening, and best practices.
• Basic understanding of Active Directory, DNS, DHCP, and file/print server operations.

Development Opportunities

• Access to industry‑recognized e‑learning platforms and certification resources.
• Mentorship from experienced IT leaders and global support specialists.
• Opportunities to participate in global IT initiatives and internal knowledge sharing events.
• Exposure to real‑world enterprise operations, monitoring tools, and escalation workflows.

Equal Opportunity Statement

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email [e-mail].

Benefits

Benefits will be discussed with you by your recruiter during the hiring process. PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well‑being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.