IT Helpdesk Specialist - 1st Line Support & Night Shifts

FIT Pioneer Resources; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading IT solutions provider is seeking an IT Support Technician in Kuala Lumpur. The role involves providing first-line support for technical issues, troubleshooting hardware and software problems, and maintaining IT systems. Candidates should have a Bachelor's degree or equivalent experience, along with proficiency in operating systems and common software. This position offers competitive salary and comprehensive benefits, including night shift allowances and holiday compensation.

Benefits

Competitive salary and benefits

Annual leave

Medical insurance

Night shift allowances

Qualifications

• 2+ years of experience in an IT support role or similar.
• Experience with operating systems and common office software.

Responsibilities

• Provide first-line technical support for IT-related issues.
• Troubleshoot and resolve common hardware, software, and network problems.
• Document troubleshooting steps and solutions.

Skills

Operating systems (Windows, macOS, Linux)

Basic networking principles (IP addressing, DNS, DHCP)

Microsoft Office Suite

Education

Bachelor’s degree in Information Technology or Computer Science

Job description

A leading IT solutions provider is seeking an IT Support Technician in Kuala Lumpur. The role involves providing first-line support for technical issues, troubleshooting hardware and software problems, and maintaining IT systems. Candidates should have a Bachelor's degree or equivalent experience, along with proficiency in operating systems and common software. This position offers competitive salary and comprehensive benefits, including night shift allowances and holiday compensation.