IT Helpdesk

Onpay Solutions Sdn Bhd; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A technology solutions company in Malaysia is seeking a Customer Support Representative to assist customers with IT issues and provide excellent service. The ideal candidate should have a diploma or degree in IT and strong communication skills. This role offers a monthly salary of RM2,000.00 - RM2,500.00 along with benefits such as health insurance and opportunities for professional development.

Benefits

Health insurance

Attendance allowance

Fully stocked pantry

Opportunities for promotion

Professional development

Qualifications

• Experience in IT support, helpdesk, or customer service is an advantage.
• Proactive, organized, and able to work independently or in a team.

Responsibilities

• Provide assistance on technical and service-related matters.
• Assess and resolve basic IT issues and escalate complex cases.
• Maintain records of customer interactions and technical issues.

Skills

IT literacy

Problem-solving

Communication

Customer service

Interpersonal skills

Education

Diploma or Degree in IT or related field

Job description

JOB DESCRIPTION

• Serve as the first point of contact for customers, providing assistance on both technical and service-related matters.
• Assess and resolve basic IT issues related to software, systems, and escalate complex cases to the technical team when required.
• Maintain accurate records of customer interactions, technical issues, and resolutions using ticketing systems.
• Handle customer inquiries, requests, and complaints promptly and professionally to ensure customer satisfaction.
• Collaborate with other departments to ensure seamless communication and efficient problem resolution.
• Assist in coordinating company events, system demonstrations, or customer engagement activities when required.
• Prepare reports and updates on support activities, feedback, and recurring issues to improve service quality.

REQUIREMENTS

• Diploma or Degree in Information Technology, Computer Science, Business, Marketing, Communications, or a related field.
• Prior experience in IT support, helpdesk, or customer service is an advantage.
• Strong IT literacy and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proactive, organized, and able to work independently or within a team.

OTHER BENEFITS:

• Health insurance
• Attendance allowance
• Full stocked pantry

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development