IT Helpdesk

DHL Germany; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading international logistics company in Kuala Lumpur is seeking an IT Support Specialist to provide first-tier support and assist with desktop management. Candidates should have a diploma in Information Services and 1-2 years of experience. The role includes logging IT issues and supporting video conferencing events in a dynamic environment. Join a company that values creativity and resourcefulness.

Benefits

Strong career support in an international environment

Great culture and colleagues

Multifarious benefit program

Qualifications

• Experience with desktop maintenance and peripheral hardware/software.
• Knowledge of Microsoft XP, MS Outlook, and MS Office suite.
• Familiarity with network concepts like TCP/IP, DNS, DHCP.

Responsibilities

• Provide IT first tier support for all IT related issues.
• Log and resolve reported IT issues within agreed SLA.
• Support Video Conferencing and off-site meetings.

Skills

IT first tier support

User training

ServiceNow System

Video Conferencing support

Vendor management

Education

Diploma in Information Services

Tools

Microsoft Office Suite

VPN (SecureAccess)

Job description

Overview

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS

Would you like to become part of the world’s most international company? A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet. Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

Responsibilities

• To provide IT first tier support for all IT related issues.


• To provide simple user training and on-going user support.


• To log and resolve all reported IS issues within agreed SLA into ServiceNow System.


• Provide support for Video Conferencing, off-site meetings, webcast support and key AP events.


• To work with vendor for support issues.


• To manage service quality provided by vendor.


• To partner with ITSC support for issues not related to local.


• To provide IT support for all IT related issues.


• To partner with Area Technical Services in desktop standards and configurations.

Technical Skills

• In depth knowledge of maintaining desktop computers, printers and peripheral hardware/software


• In depth knowledge and experience supporting Microsoft XP, MS Outlook and MS Office suite.


• Familiarity with network concepts like TCP/IP, DNS, DHCP, WINS..


• Remote troubleshooting via phone, Netmeeting.


• Setting up and troubleshooting of VPN (SecureAccess)


• Familiar with basic video conferencing /audio conferencing

Your Profile

• Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.

• Well-developed relationship skill and ability to network with multiple levels of an organization and other business units.

• Typically requires at least Diploma in Information Services in Information Services and or 1- 2 years of working experience.

Our Offer

• Strong career support in a international environment


• Great culture and colleagues


• Multifarious benefit program

Do you see a personal challenge in these versatile and responsible tasks? Then apply now! We look forward to receiving your application!