IT Helpdesk

DHL Express; Kuala Kubu Bharu; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading international logistics company in Kuala Kubu Bharu is seeking an IT support specialist to provide first tier support. The role involves troubleshooting desktop and network issues and supporting video conferencing. Ideal candidates should have a diploma in Information Services and 1-2 years of experience. This position offers a strong career support system in a vibrant international environment.

Benefits

Strong career support

Great culture and colleagues

Multifarious benefit program

Qualifications

• At least 1-2 years of working experience in IT support.
• Ability to work with vendors and manage service quality.
• Exceptional relationship skills and ability to network.

Responsibilities

• Provide IT first tier support for all IT related issues.
• Log and resolve IS issues within agreed SLA.
• Support Video Conferencing and off-site meetings.

Skills

Desktop support

Remote troubleshooting

Network concepts (TCP/IP, DNS, DHCP)

VPN setup and troubleshooting

Video conferencing support

Education

Diploma in Information Services

Tools

Microsoft Office Suite

ServiceNow

Job description

Overview

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS

Would you like to become part of the world’s most international company?

A company that pioneered cross-border express delivery in 1969 and it is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

Your Tasks

• To provide IT first tier support for all IT related issues.
• To provide simple user training and on-going user support.
• To log and resolve all reported IS issues within agreed SLA into ServiceNow System.
• Provide support for Video Conferencing, off-site meetings, webcast support and key AP events.
• To work with vendor for support issues.
• To manage service quality provided by vendor.
• To partner with ITSC support for issues not related to local.
• To provide IT support for all IT related issues.
• To partner with Area Technical Services in desktop standards and configurations.

Technical Skills

• In depth knowldege of maintaining desktop computers, printers and peripheral hardware/software
• In depth knowledge and experience supporting Microsoft XP, MS Outlook and MS office suite.
• Familiarity with network concepts like TCP/IP, DNS, DHCP, WINs.
• Remote troubleshooting via phone, Netmeeting.
• Setting up and troubleshooting of VPN (SecureAccess)
• Familiar with basic video conferencing /audio conferencing

Your Profile

• Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
• Well-developed relationship skill and ability to network with multiple levels of an organization and other business units.
• Typically requires at least Diploma in Information Services in Information Services and/or 1-2 years of working experience.

Our Offer

• Strong career support in an international environment
• Great culture and colleagues
• Multifarious benefit program

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!