IT Field Technical Support Specialist

MCSB Group; Bayan Lepas; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading IT services provider in Malaysia is seeking a support technician to provide IT technical support services to end users. Responsibilities include installing/removing hardware, troubleshooting issues, and conducting software evaluations. Candidates with at least 1 year of experience, good knowledge of TCP/IP networking, and fluency in Mandarin are preferred. Join a company with over 30 years of experience delivering reliable IT solutions.

Qualifications

• 1 year working experience in support factory production environment.
• Good knowledge in basic configuration about TCP/IP networking (LAN/WAN).
• Possess good hardware and software assembly, upgrades, repairs, troubleshooting and resolution skills.
• Able to troubleshoot PCs and laptops that run under various versions of Windows OS.
• Perform tests and evaluations on new software and hardware.

Responsibilities

• Provide IT technical support services to end users to resolve IT issues.
• Install and/or remove hardware and software.
• Coordinate and manage escalation for warranty or maintenance support services.
• Provide IT asset inventory checks and updates frequently.
• Respond to client-related consultations and inquiries.

Skills

TCP/IP networking knowledge

Hardware assembly and troubleshooting

Software installation and evaluation

Ability to work independently

Team player

Fluent in English

Fluent in Mandarin

Fluent in Bahasa Malay

Job description

Provide IT technical support services to Customer’s end users to resolve IT issues that might occur from its PC desktop, Notebook, Corporate Mobile devices, printing devices, other peripherals or devices used by Customer’s end users at work

Install and/or remove hardware and software at the locations designated by Customer.

Move hardware from one location to another location as required by Customer, perform local Software installation or re-installation.

Preparations to remove Hardware from local site to scrapping service.

Detect and replace defective components of hardware.

Coordinate and proactive manage escalation to manufacturer or supplier for warranty or maintenance support services.

Manage escalation and perform tracking of support including reverting the IT issues to Customer’s ESS promptly if such IT issues cannot be resolved on site and may require the involvement of Customer's application owner and/or manufacturer.

Responses to all clients related consultation and enquiry for Customer’s end users including but not limited to providing coaching to Customer’s end users in utilizing standard and non-standard client hardware, software and IT peripherals.

Priority/VIP Call Service – experienced service engineer to attend any service request call from priority Client member such as Director, Senior Director, Vice President, President and etc.

Provide IT asset inventory check & update frequently.

Distribute promptly the issues beyond the scope of technical capabilities to the field to support the technical staff, and fully responsible in tracking escalation and problem-solving process from end to end basis towards final resolution.

Job Requirements:

Key Requirements:

• 1 year working experience in support factory production environment
• Good knowledge in basic configuration about TCP/IP networking (LAN/WAN)
• Possess good hardware and software assembly, upgrades, repairs, troubleshooting and resolution skills.
• Able to troubleshoot PCs and laptops that runs under various version of Windows OS
• Performing tests and evaluations on new software and hardware.
• Able to work independently
• Must be team player.
• Required language(s): English, Mandarin, Bahasa Malay. We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers.

About the Company:

MCSB has been serving clients of diverse range from enterprises to MNCs for over 30 years. Our portfolio of solutions focuses on 3 key areas – Managed Services/Outsourcing, IT Training and HR/Payroll Services.

We’ve leveraged on our years of experience and kept abreast with technology advancement to bring our clients true flexibility and agility, continually offering reliable and competitive solutions.