IT Executive

Beacon Hospital Sdn Bhd; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A healthcare facility in Malaysia seeks an IT Support specialist to provide Level 1 and Level 2 support for hardware, software, and network issues. The role includes responding to requests via phone and email, performing software deployment, and maintaining accurate records of IT assets. Candidates should have experience in coordinating with vendors and must adhere to IT policies and data security standards. This position offers a unique opportunity to support a medical environment.

Qualifications

• Experience in providing IT support for hardware, software, and networks.
• Ability to coordinate with vendors for IT procurement and maintenance.
• Proficient in monitoring and maintaining LAN/WAN infrastructures.

Responsibilities

• Provide Level 1 and Level 2 IT support for various issues.
• Respond to support requests via phone, email, and other channels.
• Document support issues and resolutions accurately.

Job description

Provide Level 1 and Level 2 IT support for hardware, software, network, and system-related issues.

Respond to support requests from medical and non‑medical staff via phone, email, and other communication channels.

Perform software deployment, testing, and commissioning activities.

Coordinate with vendors and service providers for hardware and software procurement, maintenance, and repairs.

Assist with the setup, configuration, and maintenance of workstations, peripherals, and related equipment across departments.

Document support issues and resolutions, and maintain accurate records of IT assets.

Monitor and maintain the LAN/WAN infrastructure and provide remote support to users via VPN.

Support business applications such as Microsoft Office, Active Directory, and internal systems.

Guide users and determine the most appropriate solutions based on the issues and information provided.

Ensure adherence to IT policies, data security protocols, and confidentiality standards.