IT EXECUTIVE

Melia Hotels & Resorts; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A luxury hotel chain in Kuala Lumpur is seeking an IT Manager to oversee the hotel's computer systems, ensure efficient IT operations, and maintain security protocols. The ideal candidate will hold a Bachelor's degree in IT or a related field and possess excellent skills in technical management and information analysis. Experience with hospitality technologies such as OPERA and POS systems is a plus. This role offers a dynamic work environment in the hospitality sector.

Qualifications

• Bachelor's degree in Information Technology or related field required.
• Familiarity with hospitality-specific technologies preferred.
• Strong technical management and information analysis skills required.

Responsibilities

• Maintain hotel’s computer systems and ensure reliability.
• Address software and hardware issues promptly.
• Implement incident management policies for IT systems.
• Provide IT training to hotel staff and maintain security.

Skills

Technical management

Information analysis

Computer hardware knowledge

Software troubleshooting

System configuration

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Tools

OPERA system

Point-of-Sale (POS) systems

Job description

To ensure the smooth and efficient operation of the IT department and to deliver a prompt and efficient service to all departments in the Hotel. Reports directly to the Financial Controller.

RESPONSIBILITIES

• Ensure the hotel’s computer system both hardware and software is fully accounted for, properly maintained and reliable.
• Ensure procedures are in place that in the event of any problems encountered in software and hardware, that they are addressed immediately.
• Ensure the physical and logical security of IT system.
• Define and keep updated written incident management policies and procedure where the action to be taken and persons to be contacted in case of an incident are clearly mentioned.
• Attend to any problems encountered in software and hardware by all departments and keep a register of such incidents and the manner in which they have been solved.
• Perform routine system setups as may be required by software and/or programs such as regular update of anti-virus programs.
• Strictly perform daily/monthly back up procedures, ensuring the successful completion of the process and the safeguard of the backup tapes.
• Assist any departments of the hotel in formulating their IT material requirements and provide adequate solutions to their needs.
• Provide regular training on IT security and ensure that all PMS access passwords are regularly updated, automatic standby mode on servers and PMS activated and IT procedures strictly followed by all employees of the Hotel.
• Perform regular computer audits searching for unauthorized programs, improper setup or loopholes in the security setup.
• Other duties as when may be assigned.

REQUIREMENTS

• A Bachelor's degree in Information Technology (IT), Computer Science, or a related field is typically required.
• Familiarity with OPERA system, Point-of-Sale (POS) systems, and other hospitality-specific technologies is a plus.
• Excellent knowledge of technical management, information analysis and of computer hardware/software.
• Expertise with implementing, configuring and testing solutions.