IT Executive

Anchor Consulting; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A consulting firm located in Kuala Lumpur seeks an IT Specialist to ensure smooth operations of the live systems. Responsibilities include troubleshooting server issues, managing support requests, and monitoring system health. Candidates should have at least a Diploma in IT, one year of related experience, and proficiency in Linux, shell scripting, and MySQL. The company offers various benefits including bonuses and a focus on work-life balance.

Benefits

Medical and dental benefits

Work-life balance initiatives

Bonuses

Qualifications

• At least 1 year of hands-on experience in a similar role.
• Strong understanding of operating systems and networking.
• High attention to detail and commitment to accuracy.

Responsibilities

• Perform regular maintenance to keep the live SMS Gateway running efficiently.
• Diagnose and resolve problems related to servers and networks.
• Manage support requests from start to finish.

Skills

Linux OS

Shell scripting

MySQL

Web front-end technologies

Web back-end technologies

Education

Diploma or Degree in Information Technology

Job description

Medical Benefits

Medical, dental, optical, and specialist claims.

Work-Life Balance

Company treats, sports activities & festive celebrations.

Rewards & Recognition

BONUS!

What You’ll Be Doing

• Ensure Smooth Operations – Perform regular maintenance to keep the live SMS Gateway running efficiently.
• Troubleshoot Issues – Diagnose and resolve problems related to servers, networks, databases, and security.
• Provide Customer Support – Manage support requests from start to finish and ensure timely resolutions.
• Investigate & Escalate – Conduct root cause analysis and elevate complex cases to 2nd-level support (vendor).
• Monitor System Health – Perform daily/weekly/monthly checks and prepare performance reports.
• Collaborate with Vendors – Work with software vendors to fix issues, enhance features, and improve performance.
• Maintain Customer Satisfaction – Ensure SLAs are met and continuously improve service quality.
• Support Growth – Assist sales with customer onboarding and help with software implementation and testing.
• Provide internal IT support when required.

What we’re looking for

• At least Diploma /Degree in Information Technology or a related field.
• At least 1 year of hands‑on experience in a similar role.
• Proficiency in the following technologies: Linux OS, shell scripting, MySQL, and both web front‑end and back‑end technologies.
• Strong understanding of operating systems, networking, troubleshooting, and firewall technologies.
• High attention to detail and a commitment to accuracy in all tasks.