IT Executive

Eu Yan Sang (1959) Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading healthcare company in Kuala Lumpur is seeking an IT Support Technician to provide technical support, troubleshoot issues, and assist with system maintenance. Candidates should hold a diploma or degree in IT, possess basic knowledge of networking, and have good communication skills. Fresh graduates are welcome to apply. This position offers an opportunity to work in a team-oriented environment while contributing to the organization's IT initiatives.

Qualifications

• 0–2 years of relevant working experience (Fresh graduates encouraged).
• Basic knowledge of networking and common business applications.
• Required languages: English, Mandarin & Malay.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Monitor and maintain IT infrastructure, including servers and network devices.
• Support installation and configuration of software applications.

Skills

Problem-solving skills

Communication skills

Customer service skills

Education

Diploma or Degree in Information Technology, Computer Science, or related field

Tools

Windows operating systems

Job description

Provide first-level technical support for hardware, software, and network issues.

Respond to user requests and service tickets promptly via phone, email, or helpdesk system.

Troubleshoot computer systems, printers, mobile devices, and other peripherals.

Assist in setting up and configuring new workstations and equipment for staff.

2. System & Network Maintenance

Monitor and maintain IT infrastructure, including servers, network devices, and Wi-Fi connectivity.

Perform routine system checks, updates, and backups as scheduled.

Assist in troubleshooting LAN/WAN connectivity and internet access issues.

Support implementation of cybersecurity measures and system access controls.

3. Software & User Account Administration

Support installation, configuration, and updating of software applications.

Assist in creating and managing user accounts, passwords, and permissions in systems (e.g., email, ERP, Active Directory).

Maintain an updated inventory of software licenses and IT assets.

4. Documentation & Reporting

Maintain accurate records of IT equipment, configurations, and issue resolutions.

Update IT documentation, procedures, and user guides.

Assist in preparing reports on IT activities, incidents, and asset usage.

5. IT Projects & Continuous Improvement

Support senior team members in implementing new systems, upgrades, and digital initiatives.

Participate in IT audits, system testing, and security reviews.

Suggest improvements to enhance system performance and user experience.

Requirements

Diploma or Degree in Information Technology, Computer Science, or related field.

0–2 years of relevant working experience (Fresh graduates are encouraged to apply).

Basic knowledge of networking, Windows operating systems, and common business applications.

Good problem-solving, communication, and customer service skills.

Willing to learn and able to work under supervision and in a team environment.

Required languages : English, Mandarin & Malay due to business communications, documentations, reporting needs.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How much notice are you required to give your current employer?

Retail & Consumer Products 101-1,000 employees

Eu Yan Sang (Malaysia) group of companies is a member company of Eu Yan Sang International Limited, a progressive, global healthcare company with a strong foundation in Traditional Chinese Medicine (TCM) and integrative healthcare.

Founded in 1879, Eu Yan Sang is recognised as one of the largest Traditional Chinese Medicine groups in Asia, with unrivalled reputation as a leader in the industry.

The company has more than 80 retail outlets throughout Malaysia and will be adding more outlets in the coming years. We invite suitable candidates to join us.