IT Executive

ALTY Hospital; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A healthcare facility in Kuala Lumpur is seeking an experienced IT Support professional. The successful candidate will provide first-level technical support for applications and infrastructure, ensuring issues are resolved promptly within defined service level agreements. Responsibilities include maintaining IT systems, assisting with IT policies, and performing application support tasks. A strong background in networking, troubleshooting, and problem-solving skills is essential for this role. The job offers opportunities for professional growth in a challenging environment.

Qualifications

• More than 3 years of related experience in IT.
• Good knowledge of networking and server administration.
• Ability to work odd hours and on-call after working hours.

Responsibilities

• Provide first-level technical support for applications and infrastructure.
• Ensure prompt resolution of user problems within SLA.
• Assist in IT policy enforcement and audits.

Skills

Troubleshooting

Problem-solving

Networking

SQL

IT Security

Data Analytics

Interpersonal skills

Education

Degree in Information Technology

Job description

This role involves troubleshooting, system maintenance, and providing solutions to technical issues to ensure smooth and efficient IT operations. The ideal candidate will have a strong technical background, excellent problem-solving skills, and experience in supporting various applications and IT infrastructure.

Job Scopes:

Service Management Role

Provide first level technical support for all applications, systems and infrastructure to users locally or remotely

Ensure user's problems to be solved within the stipulated SLA

Responsible for installation, configuration and maintaining IT Systems and Infrastructures

Assist IT Manager in enforcing IT Policies, IT audit and monitor for any misused or misconduct of IT facilities

Responsible for network and security configurations and documentation for all IT equipment

Assist IT Manager to do scheduled IT equipment health check-up, evaluation, test and deployment

Responsible for updating and assisting the IT Manager on any major IT problems as well as providing recommendations and initiating the rectification process

Ensure proper administration of the company's IT Resources and accurate maintenance of all IT equipment.

Responsible update and maintain IT Inventory records

Responsible for IT Purchase Evaluation, Recommendation, Setup and Delivery for end users

Assist IT Manager in administration and maintenance of company's Servers and Backups

To ensure security, privacy and confidentiality of network, hardware and software

Application Support

Provide Level 1 Application Support which includes user account assistance, technical support and others for the following systems.

Hospital Information System (HIS)

Finance Information System (FIS)

Reporting Systems and others

Participate in doing tests such as User Acceptance Test (UAT), Proof of Concept (POC), Functional Tests, Deployment Tests and any other IT Application related tests.

Other General Duties

Weekly rotational on-call during non-working hours to support IT Hospital operations for any issues

To assists management for any ad-hoc projects and support

Cross-functional support to support other departments/units within the company

Job Requirements:

Degree in Information Technology or more than 3 years of related experiences

Good knowledge of networking, server's administration and application software

Good knowledge in Query Language (SQL)

Good IT Security and troubleshooting skills

Knowledge and experience in Data Analytics is a good advantage

Independent and able to work well with others

Able to work at odd hours and standby for on call after working hour

Able to perform trouble shooting of hardware and software problems

Trustworthy, hardworking, committed to the task assigned

The ability to work flexibly under pressure, be self-motivating and prioritize unscheduled as well as scheduled works

Good interpersonal skills with an ability to communicate with internal & external stakeholders

A person who is meticulous, detailed-oriented and result driven