IT Engineer (IT Support)

TF-AMD Penang; Bayan Lepas; On-site; MYR 150,000 - 200,000; Full time

Job summary

A reputable technology company in Penang is seeking candidates to provide 24x7 IT support. Responsibilities include troubleshooting application issues, monitoring performance, and ensuring compliance with IT security standards. The ideal candidate holds a Bachelor's degree in Information Technology and possesses strong analytical and problem-solving skills.

Qualifications

• Excellent oral and written skills in English.
• Prefer 1 year of working experience, fresh graduates encouraged to apply.
• Fast learner and results-oriented.

Responsibilities

• Provide 24x7 support on IT-related systems.
• Troubleshoot and resolve application-related issues.
• Monitor application performance and conduct regular health checks.
• Document incidents and create user guides.

Skills

Analytical skills

Problem-solving skills

Interpersonal skills

Adaptability

Education

Bachelor's degree in Information Technology or equivalent

Job description

Job Responsibilities

• Provide 24x7 supports on IT related systems.
• Troubleshoot, diagnose, and resolve application-related issues reported by users.
• Collaborate with software vendors and developers for issue escalation and resolution.
• Monitor application performance and conduct regular health checks.
• Document incidents, resolutions, FAQs, and create user guides or training materials.
• Maintain SLAs for incident response and resolution times.
• Ensure compliance with company policies and IT security standards.

Required Qualifications

• Education: Bachelor's degree in Information Technology or equivalent
• Language: Excellent oral and written skills in English.
• Experience: Prefer 1 year of working experience, fresh graduate encourage to apply
• Fast learner, results oriented and independent with strong interpersonal skills
• Ability to adapt positively to changes in policies, procedures, priorities or work environments
• Analytical and problem-solving skills with the ability to resolve issues
• Able to work independently, dedicated, results oriented, and able to work under pressure.