IT Engineer

MI Technovation Berhad; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A technology solutions company in Kuala Lumpur is looking for an IT Support Specialist to manage virtual infrastructure and provide technical support. Responsibilities include user account administration, network management, system updates, and assisting with IT projects. The ideal candidate has experience in virtualization technologies and troubleshooting, along with strong problem-solving skills. An exciting opportunity to work in a dynamic environment and support various corporate initiatives.

Qualifications

• Experience with VMware, Hyper-V, or other virtualization platforms.
• Proficiency in managing user accounts and permissions.
• Ability to troubleshoot hardware and software issues.

Responsibilities

• Administer and maintain virtual infrastructure.
• Manage user accounts and permissions across systems.
• Provide technical support for hardware, software, and network issues.
• Conduct regular software updates and backups.
• Support and maintain LANs and WANs.

Skills

Virtual infrastructure management

User account management

Technical troubleshooting

Network support

Project support

Social media management

Job description

Administer and maintain virtual infrastructure using VMware, Hyper‑V, or equivalent virtualization platforms.

2. User Account Administration

Manage user accounts, permissions, and access rights across various systems. Create, modify, and deactivate accounts; reset passwords; and manage access privileges in line with company policy.

Design, Create & Maintain of Roles Based Control on information security control

3. Infrastructure Optimization & Troubleshooting

Monitor and troubleshoot virtual environments to ensure high availability, scalability, and optimal performance.

Monitor system performance and proactively identify and address issues to minimize downtime and disruptions.

Maintain Data Loss Prevention rules.

Investigate security incidents, updates and documents security control, perform risk assessments, take appropriate action to minimize harm and make recommendations to corrective action.

Identify IT risks, threats and vulnerabilities in the company’s technology infrastructure.

4. Technical Support

Provide first and second‑level support for hardware, software, and network‑related issues.

Provide technical support and troubleshooting assistance to end users and resolve issues efficiently.

Understand end user technology needs and deliver tailored IT solutions that enhance operational efficiency.

5. System Updates & Backups

Conduct regular software updates, security patches, and system backups to maintain data integrity and system reliability.

6. Hardware & Software Management

Set up and configure new hardware and software systems. Assist in deploying and testing new technologies and solutions.

IT asset management including software license and hardware.

7. Network Management

Support and maintain LANs and WANs, including configuration and troubleshooting of firewalls, network switches, and wireless access points. Ensure network performance, uptime and security.

8. Project & Upgrade Support

Assist with IT projects, including software implementations, migrations, and technology upgrades.

9. IT related support to Corporate ESG team

AI‑Powered Video & Multimedia Production – Utilize AI video generation tools to create engaging video content to explain corporate governance and compliance policies.

Digital Content Management & Social Media

• Manage the company’s social media accounts;
• Upload, create and edit (when necessary) engaging ESG photos, articles, and multimedia content to the company website and social channels; and
• Ensure all digital content is on‑brand, consistent in style, quality, and tone of voice.

General IT Support including troubleshoot and resolve technical issues related to the website, and other digital platforms, assist and provide IT support for ESG related activities execution & Corporate events such as AGM and result briefings.

10. Other Ad‑hoc Responsibilities

Perform other duties as assigned, ensuring tasks are completed on time with full closure and documentation.