IT Desktop Support Engineer L2

Excis Compliance; Terengganu; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global IT support leader is looking for a proactive Desktop Support Engineer L2 in Malaysia. The role involves providing onsite technical support, configuring and deploying devices, and delivering specialized support for VIP users. Ideal candidates should have strong knowledge of various operating systems and excellent communication skills. This position offers competitive compensation in a supportive environment that fosters professional growth.

Benefits

Competitive compensation

Supportive environment for professional growth

Opportunity to work with a global team

Qualifications

• Strong knowledge and hands-on experience with Windows, Mac OS, iOS, and Android platforms.
• Experience in imaging and configuring end-user devices.
• Ability to track and document hardware inventory.
• Strong communication skills for guiding end users.

Responsibilities

• Serve as the first point of contact for technical support.
• Configure, image, deploy devices, and manage inventory.
• Deliver specialized support for VIP users.

Skills

Windows troubleshooting

Mac OS troubleshooting

Apple iOS knowledge

Android platform knowledge

Communication skills

Documentation skills

Client-focused service

Job description

WE'RE HIRING AS A DESKTOP SUPPORT ENGINEER L2 AT MALAYSIA!

Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Engineer L2 to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family‑like environment where you’ll look forward to coming to work every day.

• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients

We foster an open, friendly, and supportive growth‑oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

What You Will Do

Provide Onsite Technical Support

Serve as the first point of contact for end users experiencing hardware, software, network, or peripheral issues on desktops, laptops, mobile devices, and other equipment, ensuring timely resolution or escalation.

Device Setup, Deployment, and Maintenance

Configure, image, and deploy desktops, laptops, tablets, mobile devices, printers, and other peripherals; perform asset management including stock tracking, serial/asset tag collection, and shipment preparation.

White Glove & Smart Hands Support

Deliver specialized support for VIP users including expedited troubleshooting, proactive monitoring, custom onboarding, executive training, and assisting with office moves or IMAC (Install, Move, Add, Change) tasks with precise "Smart Eyes & Hands" assistance.

Requirements

What You Need

Technical Proficiency

Strong knowledge of Windows, Mac OS, Apple iOS, and Android platforms, with hands‑on experience in hardware and software troubleshooting for desktops, laptops, and mobile devices.

Deployment & Configuration Skills

Experience in imaging, configuring, and setting up end‑user devices and peripherals, including printers and mobile phones.

Asset & Inventory Management Expertise

Ability to track, document, and manage hardware inventory, including serial numbers, asset tags, rack elevations, and preparing equipment for shipment.

Communication & Documentation

Strong skills in guiding end users step‑by‑step, documenting incidents and resolutions, creating knowledge articles, and coordinating with higher‑level support.

Professionalism & Client‑Focused Service

Ability to deliver "White Glove" support to VIPs, manage proactive monitoring and health checks, and collaborate effectively during office moves and other onsite operations.

Benefits

Why Join Us?

At Excis, your work matters. You’ll be part of a dynamic, hands‑on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in Malaysia and be at the forefront of IT support excellence