IT Business Analyst – Salesforce Marketing Cloud

Hilti (Canada) Corporation; Petaling Jaya; On-site; MYR 70,000 - 100,000; Full time

Job summary

A global construction technology company is seeking an IT Business Analyst in Petaling Jaya, Malaysia. This role focuses on implementing Salesforce Marketing Cloud solutions and collaborating across teams to advance digital marketing initiatives. Ideal candidates will have a degree in Information Systems or Computer Science and at least 3 years of experience with Salesforce Marketing Cloud. The company values diversity and offers a supportive and inclusive culture.

Benefits

Competitive rewards

Comprehensive career development

Inclusive company culture

Qualifications

• Min. 3 years of experience in Salesforce Marketing Cloud.
• Basic understanding of system integration technologies.
• Strong communication skills in English.

Responsibilities

• Engage with cross-functional teams to shape Digital Marketing successes.
• Implement and scale the Marketing Cloud ecosystem.
• Work in a fast-moving environment to deliver impactful services.

Skills

Salesforce Marketing Cloud

Digital marketing implementation

Problem-solving skills

Interpersonal skills

Analytical skills

Education

Bachelor’s or Master’s degree in Information Systems, Computer Science, or related fields

Tools

Salesforce

SAP

Microsoft Azure

Amazon Web Services

Job description

What's the role?

Be part of Hilti’s Global IT team for Marketing and Sales solutions where you will bring a direct impact on the marketing technology and bring customer experience to a new level. You will learn about the Hilti business, Marketing Automations and develop innovative solutions with multi scrum-teams running in full agile mode. You will be partnering with Hilti business stakeholders to discuss new ideas for data‑driven and behavioral digital marketing to build the unique, omnichannel digital marketing solutions we need for our future success.

This is an excellent opportunity to join the global team and be part of us in this digital transformational journey.

What does the role involve?

As an IT Business Analyst, you will actively engage with cross‑functional teams and work closely with strategic counterparts to shape the successes of Digital Marketing at Hilti. You will bridge the technical and business worlds as you design scalable systems and solutions that drive the company.

You will be responsible for implementing and scaling our Marketing Cloud ecosystem, which includes integrations with a mix of technologies that involve Salesforce, SAP, Microsoft Azure and Amazon Web Services.

With your problem‑solving attitude and holistic approach, you ensure reliable operations and drive new initiatives to consolidate the Marketing Tech Platforms. In our cross‑functional set‑up, you can demonstrate an ability to work within a challenging and fast‑moving environment to rapidly deliver services that have a broad business impact.

What you need is:

To help you succeed, we’ll provide you with everything you need so that we’re driving impact together from day one. You’ll find a stable working environment, exceptional support, learning and development, and a great team around you. Here’s what you’ll need to bring with you:

• Bachelor’s or Master’s degree in Information Systems, Computer Science, or related fields.
• Interested in digital marketing implementations covering business requirements, solution designing, and hands‑on implementation.
• Min. 3 years of experience in Salesforce Marketing Cloud.
• Basic understanding of system integration technologies and/or software development.
• Excellent analytical and problem‑solving skills.
• Self‑motivated, driven, and result‑oriented, with a strong customer focus.
• Ability to effectively, collaboratively, and proactively work as part of a cross‑functional team.
• Strong communication and interpersonal skills with the ability to work with widely diverse personalities.
• Be fluent in English (verbally and written).
• Experience in agile working is a plus.

Why should you apply?

We know you have plenty of choices when it comes to your career. What makes Hilti stand out is our people. We pride ourselves on fostering an inclusive, caring and high‑performing culture that embraces diversity in all its forms.

At Hilti, everyone has the opportunity to thrive. We welcome qualified candidates from all backgrounds and provide equal opportunities. What truly sets you apart at Hilti is your passion for teamwork, willingness to learn and grow, and drive to make an impact.

Whether you're in finance, marketing, product development, or any other team, your work directly contributes to advancements that make construction sites safer, more sustainable, and more efficient. Bring your unique perspective to a team that values what makes you you. Together, let's make construction better and build a better future for everyone, everywhere.

What do we offer?

We really value our people, and we've worked hard to develop a reward package that reflects this, creating your future to be just how you would want it. Some of our benefits include:

• A caring and performance‑oriented culture.
• A recognised Great Place to Work 2025, which celebrates our commitment to a culture that values care, performance, and innovation for our greatest strength, our people.
• Competitive rewards and comprehensive career development opportunities that ensure your success is our priority.
• Click on the link to know more (Kuala Lumpur | Hilti Careers)