IT Business Analyst – Flexible Customer Payments (Junior)

Hilti (Canada) Corporation; Petaling Jaya; Hybrid; MYR 60,000 - 80,000; Full time

Job summary

A global construction technology company in Petaling Jaya is seeking a Junior IT Business Analyst for its Flexible Payments Program. You will engage with stakeholders, drive requirements gathering, and analyze business processes. The ideal candidate has a background in IT or Computer Science and excels in communication and customer orientation. This position offers competitive rewards and growth opportunities within an inclusive work culture.

Benefits

A caring and performance-oriented culture

Competitive rewards

Comprehensive career development opportunities

Qualifications

• Prior experience in business analysis within digital payments or financial technology is a plus.
• Understanding of business processes in SD or FICO in a global enterprise context.
• Willingness to work in an international/virtual/geographically dispersed team.

Responsibilities

• Drive requirements gathering by engaging with stakeholders.
• Work closely with senior business analysts to deliver improvements.
• Contribute to ensuring the stability and performance of the product post-implementation.

Skills

Technical acumen

Communication skills

Customer orientation

Education

Bachelor’s or Master’s Degree in Information Technology or Computer Science

Job description

What's the role?

Are you passionate about creating seamless, innovative payment experiences in the digital world? As a Junior IT Business Analyst for our Flexible Payments Program you will play a significant role in shaping the future payment solutions for our customers. This role is suitable for candidates who are curious and interested in acquiring technical knowledge in S/4HANA, S/4HANA Cloud environment. Furthermore, the ideal candidate would be keen on understanding the payment trends and contribute to the diverse initiatives that enhance customer payment experience, efficiency and operability in an integrated architecture SAP technology (i.e. SAP Digital Payments).

What does the role involve?

As a Junior IT Business Analyst for Flexible Payments you will drive requirements gathering by engaging with stakeholders, including business users, product owners, and technical teams, to identify, document, and validate requirements. You will work closely with senior business analysts on delivering improvements, enhancements and scalable solutions. In your role you will be instrumental in successfully shipping our product increments to our markets by actively participating in all stages of our product release process. You will contribute to ensuring the stability, reliability and performance of our product post‑implementation by troubleshooting and working with technical teams to resolve issues in a timely manner. By maintaining clear documentation and tracking of issues, you will drive proactive measures and improvements to prevent future disruptions.

In this role you will be part of a highly motivated and professional team owning the initiative to drive customer payment experience based on scalable, secure and compliant set‑up and thereby contributing directly to Hilti’s Lead 2030 strategy.

What you need is:

To help you succeed, we’ll provide you with everything you need so that we’re driving impact together from day one. You’ll find a stable working environment, exceptional support, learning and development, and a great team around you. Here’s what you’ll need to bring with you:

• Bachelor’s Degree and/or Master’s Degree in Information Technology, Computer Science or other relevant education.
• Technical acumen and ability to work independently on tasks.
• Prior experience in business analysis within digital payments or financial technology in an S4/HANA (Private/Public) environment is a plus.
• Understanding of business processes in SD or FICO, in the context of a globally operating enterprise.
• Willingness to learn and develop yourself and your colleagues.
• Excellent communication skills, high commitment, self‑responsibility, and customer orientation.
• Willingness to work in an international/virtual/geographically dispersed team.

Why should you apply?

We know you have plenty of choices when it comes to your career. What makes Hilti stand out is our people. We pride ourselves in fostering an inclusive, caring and high-performing culture that embraces diversity in all its forms. At Hilti, everyone has the opportunity to thrive. We welcome qualified candidates from all backgrounds and provide equal opportunities. What truly sets you apart at Hilti is your passion for teamwork, willingness to learn and grow, and drive to make an impact.

Whether you're in finance, marketing, product development, or any other team, your work directly contributes to advancements that make construction sites safer, more sustainable, and more efficient. Bring your unique perspective to a team that values what makes you you. Together, let’s make construction better and build a better future for everyone, everywhere.

What do we offer?

We really value our people, and we’ve worked hard to develop a reward package that reflects this, creating your future to be just how you would want it. Some of our benefits include:

• A caring and performance-oriented culture.
• A recognised Great Place to Work 2025, which celebrates our commitment to a culture that values care, performance, and innovation for our greatest strength, our people.
• Competitive rewards and comprehensive career development opportunities that ensure your success is our priority.
• Click on the link to know more Kuala Lumpur | Hilti Careers