IT Business Analyst

Businesslist; Johor; On-site; MYR 70,000 - 90,000; Full time

Job summary

Businesslist is looking for an IT Business Analyst in Johor. You will support ERP implementations and provide end-user training and support, ensuring smooth daily operation of systems.

The ideal candidate has a Bachelor's Degree in Information Technology and 3 to 5 years of hands-on experience in ERP solutions, preferably in a manufacturing context. Strong communication skills and the ability to multitask are essential, along with travel capabilities within the APAC region.

Qualifications

• 3 to 5 years of experience in ERP systems.
• Experience in modern ERP implementation or upgrades.
• Strong knowledge of manufacturing industry processes.

Responsibilities

• Support ERP implementation and daily system maintenance.
• Collect and document business requirements.
• Provide user support and training on ERP systems.

Skills

ERP implementation

Problem-solving skills

Analytical capabilities

Data analysis

Excellent communication skills

Education

Bachelor's Degree in Information Technology or related field

Tools

SAP

Oracle

Epicor

Job description

IT Business Analyst

Job Scope

1. Support Enterprise Resource Planning (ERP) implementation and day‑to‑day system support
2. Provide end‑user support, testing, and training
3. Consult and work with relevant users and subject matter experts (internal and external) on ERP‑related requirements and provide solutions

Role and Responsibilities

• Collecting and documenting business requirements based on those provided by users
• Modelling business requirements and translating them to application and operational requirements
• Provide 1st and 2nd level support for business and operation teams
• Troubleshoot and resolve ERP‑related application issues, determine appropriate actions, discuss actions with stakeholders, implement, review, and test approved activities for desired outcomes
• Test and implement software updates, new system functionality, report development, and queries
• Support local application development and support across the product supply and commercial processes
• Document process changes and communicate effectively with users and vendors; create training documents and facilitate training sessions for end users
• Design and create relevant reports and provide technical assistance to end users for reporting
• Provide system training to end users and other relevant staff
• Estimate the implementation cost (including change requests) based on the agreed requirements
• Participate in change management activities

Qualifications and Education Requirements

• Bachelor's Degree in Information Technology, Computer Science, Project Management, or equivalent
• 3 to 5 years’ experience in hands‑on design, analysis, and providing solutions for ERP systems
• Experience in modern ERP implementation (SAP, Oracle, Epicor, etc.) or upgrades working with external ERP vendors
• Experience in the manufacturing industry with strong business process acumen and knowledge
• Experience in supporting businesses and operations in a manufacturing environment
• Strong problem‑solving skills, analytical capabilities, data analysis, and attention to detail
• Must be able to multitask and project manage many tasks simultaneously
• Excellent communication skills, both written and verbal
• Able to work with different levels of people from cross‑functional teams to proactively identify areas of improvement within all disciplines of the company
• Require some level of travelling within the APAC region

Sub Specialization: Information Technology; Business/IT Analyst
Type of Employment: Permanent
Minimum Experience: 3 Years
Work Location: Johor