IT Administrator New

Capco (The Capital Market Company Group); Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A global financial services firm in Kuala Lumpur is seeking an IT Administrator to provide high-quality IT support for regional offices. The role involves troubleshooting software, managing hardware inventory, and collaborating with global IT teams to ensure seamless operations. Candidates should possess strong IT support experience, familiarity with ticketing systems (ServiceNow), and the ability to manage both remote and on-site assistance. Flexibility with shift coverage is required.

Qualifications

• Experience with ITIL practices in ticket logging and resolution.
• Ability to provide desktop support via phone and email.
• Familiarity with managing workstation inventory.

Responsibilities

• Deliver high-quality IT support and ensure consistent standards.
• Respond to and triage support requests via ServiceNow.
• Install and troubleshoot software and hardware on-site.

Skills

IT support

Troubleshooting

Active Directory

VPN configuration

ServiceNow

Job description

IT Administrator

Capco Global IT ensures that our employees can work securely and seamlessly, whether they are in the office, working from home, or travelling. Our team supports nearly 9,000 employees worldwide across three territories, with an IT infrastructure group of just 37 highly skilled professionals.

Role Overview

This role is primarily based in the local office, with additional remote support for global offices as part of our follow‑the‑sun support model. You will collaborate regularly with IT teams in the Americas, Europe, and APAC. Flexibility with shift coverage (08:00–18:00 GMT) may be required to accommodate global time zones. Travel to regional offices may be needed to provide hands‑on support, troubleshoot infrastructure issues, and assist with on‑site implementations.

Key Responsibilities

• Deliver high‑quality IT support and ensure consistent standards of ticket logging, communication, and resolution (following ITIL practices).
• Respond to and triage support requests via our global ticketing system (ServiceNow).
• Install, configure, and troubleshoot software — both remotely and on‑site.
• Assist users with VPN access and general connectivity issues.
• Coordinate with vendors for repairs or replacements of hardware and AV equipment.
• Provide comprehensive desktop support via phone, email, and desk‑side assistance.
• Install, configure, and troubleshoot printers, room booking systems, and mobile devices (Android, iOS).
• Maintain server room hygiene, including cabling and hardware upkeep.
• Support regional HP laptop refresh initiatives.

Operational Responsibilities

• Manage workstation inventory and asset tracking for the local region.
• Oversee laptop collection for leavers.
• Deploy laptops using AutoPilot and maintain accurate asset records.
• Assist with MacBook administration and support.
• Document processes, procedures, and troubleshooting steps.
• Support Mobile Device Management (MDM) activities.
• Execute new joiner processes:
  • Create user accounts in Active Directory.
  • Prepare and deploy laptops.
  • Deliver IT inductions for new staff.