IT Administration Specialist / Engineer (APAC)

Shiji Group; Kuala Lumpur; On-site; MYR 48,000 - 60,000; Full time

Job summary

A leading technology solutions provider in Kuala Lumpur is seeking an IT Support Specialist to monitor and manage support tickets, maintain IT infrastructure, and ensure system availability. The ideal candidate will have over 3 years of experience, strong skills in Windows Active Directory, and a basic understanding of IT network solutions. Responsibilities also include coordinating onboarding processes and participating in IT audits. This role offers opportunities for local and international travel.

Qualifications

• At least 3 years of experience in IT systems management.
• Strong understanding of Windows Operating Systems and Active Directory.
• Basic knowledge of IT network solutions.

Responsibilities

• Monitor and manage support tickets in the company's web-based system.
• Maintain IT infrastructure and ensure service availability.
• Install and manage workstations and servers.

Skills

IT system management

Windows Active Directory

Helpdesk management

Remote troubleshooting

IT asset management

Good spoken and written English

Self-motivation

Attention to details

Tools

Office 365

Azure

AWS

Jira

Confluence

Job description

Company Description

Founded in 1998, Shiji has grown to become one of the largest manufacturers and service providers of "big data" to the hotel, food service and retail industries. With the benefit of investors such as Alibaba, and Shiji’s investments in data related companies, Shiji is able to offer IT solutions and data platform services to a vast array of industries and offer innovative products and technologies to the Global market. Shiji is rapidly expanding in both China and the international market with 70+subsidiaries in China alone along with ongoing expansion into Europe, Asia Pacific and North America.

Job Description

• Monitor, create, update, and close support tickets in the web-based ticketing system
• Maintains company’s IT infrastructure and ensures that the IT environment of the company is running, effective and provide sufficient level of availability of the services.
• Install, manage and configure workstations, servers, smartphones and business applications.
• Participate in office design projects for new offices including network, VoIP, Video Conferencing and internal infrastructure.
• Diagnose and resolve IT environment problems, measures availability and collects data allowing planning for improvements of the IT systems.
• Coordinate and manage onboarding/offboarding process for new hires
• Work together with internal security team, third parties and other teams in order to ensure that the IT systems configuration reflects needs of the company.
• Assist users with day to day queries and resolve issues promptly coordinating with resources across different business units, vendors and other regions.
• Develop and maintain the documentation of the environment to ensure it is updated and presents up-to-date state of the IT environment.
• Participate in internal and external IT security audits, ensuring compliance with industry standards (e.g., ISO 27001, NIST, GDPR, SOC 2)
• On-call standby support for the region on a regular schedule basis

Qualifications

Requirements:

• Skills in managing IT systems in flexible, multi-location and international environment.
• Strong understanding of the Windows Active Directory technology and Windows operating systems.
• Basic knowledge of the IT network solutions.
• Managing helpdesk tickets and remote troubleshooting
• Experience with IT asset management and procurement.
• Good spoken and written English
• Self-motivation and attention to details
• At least 3yrs experience

Nice to have

• Experience in administration of cloud business solutions (e.g. Office 365, Jira, Confluence).
• Working knowledge of Azure / AWS / other cloud solutions
• Knowledge of the software development solutions
• DevOps experience
• Knowledge and experience in the other security areas (e.g. network security, security architecture, security solutions management)
• Understanding of personal data protection requirements

Additional Information

• Fast learner to pick up the company’s various IT solution; and able to handle system installation.
• Ability to communicate effectively and build rapport with team members and clients.
• Adhere to company standards, policy and procedure.
• Willing to work with a wide variety of cultures.
• Willing to be contactable on an on-call basis after-hours by mobile phone.
• Willing to travel locally and overseas when required