Issue Management Lead Analyst

PowerToFly; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

A leading financial services firm in Kuala Lumpur is seeking an experienced Issue Management professional. The role involves coordinating issues with key stakeholders, ensuring compliance and addressing control gaps. Candidates should have 6-10 years in operational risk management and strong analytical skills. A Bachelor's degree is required, with a Master's preferred. This position offers a great opportunity for career advancement in a dynamic environment focused on continuous improvement.

Benefits

Health coverage

Telehealth options

Financial wellness programs

Qualifications

• Minimum of 6-10 years in operational risk management, compliance, or audit.
• Strong knowledge in developing and executing controls.
• Proven experience in implementing sustainable solutions.

Responsibilities

• Coordinate and manage issues with stakeholders.
• Ensure compliance with Issue Management Policy.
• Develop corrective action plans for control gaps.

Skills

Analytical Thinking

Communication

Problem-solving skills

Risk Management

Project Management

Education

Bachelor's degree

Master’s degree

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

Overview

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they are consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world’s toughest challenges.

Citi provides programs and services for physical and mental well-being including telehealth options, health advocates, confidential counseling and more (coverage varies by country). We empower employees to manage financial well-being and plan for the future.

Citi Wealth is an integration of Citi Private Bank and the Consumer Wealth organization into a single business enabling Citi to serve its clients across the wealth spectrum and capitalize on Citi’s industry leading capabilities to support the goal of Wealth, which is to be the leading wealth management provider globally.

Issue Management Role

Individuals in Issue Management are responsible for coordination and comprehensive management of issues with key stakeholders, ensuring compliance and remediation of findings from internal and external reviews and self-identified issues. This includes coordinating investigations of control gaps or failures, developing corrective action plans, and providing robust challenge achieving sustainable solutions and addressing root causes.

Responsibilities

• Assist in the coordination and comprehensive management of issues with key stakeholders
• Support issue quality reviews ensuring compliance with Issue Management Policy, Standards and Procedures
• Facilitate Business/Function Quality Control engagement across the full lifecycle of high-impact issue remediations and key remediation programs
• Maintain a robust tracking and reporting issue inventory including issue quality metrics to provide visibility on the status of control gaps and issue quality control processes highlighting risk and escalating concerns in a timely manner
• Provide challenge enabling key stakeholders to implement sustainable solutions to address root causes
• Utilize analytics to assess issue remediation trends, identify key risks, and develop insights for process improvement
• Support identification and analysis of potential control gaps and operational risks across Citi, leveraging data analysis to assess impact
• Support key stakeholders to develop corrective action plans to address identified control gaps or failures
• Incorporate lessons learned guidance into the development of corrective action plans, promoting continuous improvement and timely closure of issues
• Ensure compliance with all relevant regulatory requirements and internal policies
• Partner with internal audit, business units, and senior management, communicating effectively to drive issue resolution, influence decision-making, and promote a culture of risk awareness
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervising the activity of teams and creating accountability with those who fail to maintain these standards

Qualifications

• Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
• Ability to identify, measure and manage key risks and controls
• Strong knowledge in the development and execution of controls
• Proven experience in control-related functions in the financial industry
• Proven experience in implementing sustainable solutions and improving processes
• Understanding of compliance laws, rules, regulations, and best practices
• Understanding of Citi’s Policies, Standards, and Procedures
• Strong analytical skills to evaluate complex risk and control activities and processes
• Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level
• Strong problem-solving and decision-making skills
• Ability to manage multiple tasks and priorities
• Proficiency in Microsoft Office suite, particularly Excel, PowerPoint and Word

Education

Bachelor's / University degree, Master’s degree preferred

Additional Context

The role supports the Citigold/Citigold Private Client (CG/CPC) Business in issue quality reviews. A strong understanding of retail banking products and processes will be highly beneficial. The successful candidate will demonstrate a high sense of urgency, strong results orientation, and the ability to take initiative, work independently, and prioritize effectively in a dynamic environment. This position requires a proactive team player who can multitask and has a proven track record in influencing diverse stakeholders to secure buy-in and drive consensus.

Job Family Group

Controls Governance & Oversight

Job Family

Issue Management

Time Type

Full time

Most Relevant Skills

Analytical Thinking, Communication, Constructive Debate, Controls Lifecycle, Issue Management, Management Reporting, Policy and Procedure, Risk Management, Root Cause Analysis

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability status as a protected veteran, or any other characteristic protected by law.

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