Investigation Officer

RBC; Kuala Lumpur; On-site; MYR 123,000 - 186,000; Full time

Job summary

A leading bank is seeking a Banking Operations Specialist to manage investigations and compensation effectively in Kuala Lumpur. The role requires over a year of experience in banking operations, strong communication and decision-making skills. The ideal candidate will ensure adherence to quality and regulatory standards while providing excellent service to clients. This full-time position offers a supportive work environment with opportunities for growth.

Qualifications

• 1+ years of experience in investigations or banking operations.
• Highly developed communication and organizational skills required.
• Strong judgment and negotiation abilities.
• Extensive knowledge of Treasury/Retail Operations.

Responsibilities

• Manage an investigation/compensation queue effectively.
• Ensure benchmarks are met without compromising quality.
• Adhere to regulatory requirements and departmental objectives.

Skills

Active Learning

Communication

Critical Thinking

Customer Service

Operational Delivery

Process Improvements

Time Management

Tools

BESS

EGL

Rimms

Rats

StorQM

Intellimatch

Intellitracs

RFX

Job description

Job Description

What will you do?

• Responsible for managing an investigation/compensation queue under prescribed guidelines, ensuring departmental goals are met; applies solid knowledge of Treasury/Retail Operations, its procedures, methods and systems to effectively investigate and resolve all designated items.
• Responsible for ensuring established caseload benchmarks are maintained through individual and team efforts without compromise to the quality/effectiveness of the work.
• Applies knowledge of payment methods, terms and conditions, general operating policies, rules and regulations used by correspondents, clients and their agents in the day-to-day handling of cases.
• Support the process of creating, updating and maintaining desk procedures.
• Strict adherence to policies and regulatory requirements is observed.
• Adhere to the International and Global Operations Objectives.
• Use in-house and online tools to investigate cases in order to reduce investigation costs.
• Deliver high quality, timely and error-free service to clients and service partners.
• Ensure that investigations related to our Top Tier clients are handled in a timely and effective manner.
• Display good judgment and decision‑making skills in dealing with investigations.
• Identify and aggressively manage queries that represent a potential loss to the Bank and immediately elevate to Team Leaders.
• Effectively interact with Account Managers, Branches, Trading /Operations staff and all clients in the handling and resolution of inquiries and discrepancies.
• Display a strong commitment to teamwork; open two‑way communication and good staff morale.
• Seeks opportunities to share information with colleagues.
• Identify departmental system or process changes to streamline and/or improve service and efficiency.
• Identify internal service gaps provided by Nostro to clients, as well as service gaps provided to Nostro from correspondent banks.
• Responsible for personal development and cross‑training coordination / participation as identified through ongoing business / department needs analysis.
• Demonstrates flexibility to assume project work outside of the general investigation process as determined by management.

Working Hours

5PM-2AM

What do you need to succeed?

Must-have

• 1+ years of experience in investigations or in a banking operations/trading activity role.
• Highly developed communication skills, strong leadership, organizational, decision making/problem solving skills, analytical/conceptual skills, motivational ability, inter personal relationship skills.
• Diplomacy and tact to deal with all levels of internal and external clients.
• Strong ability to exercise a high degree of judgement and negotiation.
• Knowledge of RBFG applications (e.g. BESS, EGL).
• Extensive knowledge of Treasury/Retail Operations, its procedures, systems (primarily Rimms, Rats, StorQM, Intellimatch, Intellitracs, Branch procedures RFX).
• Strong understanding of banking and capital markets practices and activities.
• Solid knowledge of international banking procedures and policies, industry standards and best working practices.
• Knowledge and understanding of Nostro Standing orders and audit/SOX requirements.

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address: PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA

City: Putrajaya

Country: Malaysia

Work hours/week: 40

Employment Type: Full time

Platform: CAPITAL MARKETS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-11-17

Application Deadline: 2025-12-12

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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