Interpreter - Mandarin - Work-From-Home (Korea)

Teleperformance; Malaysia; Remote; MYR 100,000 - 150,000; Full time

Job summary

A global customer service firm in Malaysia seeks a skilled language interpreter to provide accurate communication between individuals speaking different languages. The ideal candidate will have excellent listening skills, cultural sensitivity, and a B2 CEFR English Level in English, along with skills in other languages. The role includes interpreting on telephone or video calls, processing information quickly, and using industry-specific terminology.

Qualifications

• Excellent listening, retention and note-taking skills to maintain a high level of accuracy.
• Ability to concentrate and remain neutral in conversations.
• Ability to explain cultural concepts to avoid miscommunication.

Responsibilities

• Provide language interpretation for individuals with language barriers.
• Handle telephone or video calls and interpret in consecutive mode.
• Use appropriate industry terminology in various sectors.

Skills

Listening skills

Neutrality and objectivity

Personal credibility establishment

Cultural explanation skills

B2 CEFR English Level

Job description

Overview

Qualifications

• Excellent listening, retention and note taking skills to maintain a high level of accuracy
• Ability to concentrate, stay detached from the conversation, and always remain neutral and objective
• Ability to quickly establish personal credibility
• Ability to follow client's instructions closely
• Ability to explain certain cultural concepts to avoid miscommunication with the permission or at request of the client
• B2 CEFR English Level bilingual wih other required languages
• Able to work from home on a permanent basis

Responsibilities

• Provide language interpretation from one language to another for individual with language barrier to understand and communicate to each other
• Handling telephone or video calls on demand and renders meaning of conversations in the consecutive mode of interpretation between speakers of English
• Processes information quickly and concisely, recognizes sensitive cultural differences, and is always professional and courteous
• The interpreter will use appropriate industry terminology and understand common industry procedures and practices. The calls may involve simple or complex, non-technical or technical subjects in Healthcare, Government, Insurance, Finance, Utilities, Travel and Hospitality, 911 emergency services, Law Enforcement, Courts, and General Business.