Department Head - Payment

Collars Consultancy Pte. Ltd.; Remote; MYR 200,000 - 250,000; Full time

Job summary

A financial services consultancy in Kuala Lumpur is seeking a professional to lead daily payment operations. Responsibilities include managing deposits, withdrawals, and monitoring payment gateways. Candidates should have 4–6 years of experience in Payment Operations or Banking, strong analytical skills, and team leadership experience. The role offers a competitive salary, fully remote work, and potential for growth within a fast-paced environment.

Benefits

Competitive salary

Paid leave up to 30 days

Performance review twice a year

Opportunities for training and career growth

Fast-paced, supportive work environment

Qualifications

• 4–6 years of experience in Payment Operations, Finance, or Banking.
• Proficient in English (written and spoken).
• Experience in online/digital payment and managing a team.

Responsibilities

• Handle daily deposits, withdrawals, and transaction approvals accurately and promptly.
• Monitor payment gateways, bank transactions, and resolve issues efficiently.
• Coordinate with internal teams for payment-related matters.
• Prepare daily/weekly payment performance reports.
• Maintain compliance with internal SOPs and company policies.
• Support improvement of payment flow and user experience for multiple markets.

Skills

Strong analytical skills

Team leadership experience

Online/digital payment expertise

Attention to detail

Ability to adapt to a high-paced environment

Job description

Job Overview

Leads daily payment operations, including deposits, withdrawals, gateway monitoring, and issue resolution. Oversees reporting, ensures SOP compliance, and drives improvements to payment flow across markets. Requires strong analytical skills, team leadership experience, and online/digital payment expertise in a fast-paced environment.

Key Responsibilities

• Handle daily deposits, withdrawals, and transaction approvals accurately and promptly.
• Monitor payment gateways, bank transactions, and resolve issues efficiently.
• Coordinate with internal teams for payment-related matters.
• Prepare daily/weekly payment performance reports.
• Maintain compliance with internal SOPs and company policies.
• Support improvement of payment flow and user experience for multiple markets.

Requirements

• 4–6 years of experience in Payment Operations, Finance, or Banking, preferably in related industries.
• Strong analytical skills and attention to detail.
• Proficient in English (written and spoken).
• Experience in online/digital payment and managing a team.
• Able to adapt to a high‑paced environment with constant changes.

Benefits

• Competitive salary (based on experience and position level).
• Working Hours: 10 AM - 7 PM, 6 days/week.
• Paid leave up to 30 days.
• Fully remote work.
• Performance review twice a year.
• Opportunities for training and career growth.
• Fast‑paced, supportive work environment.

Application Process

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• Which of the following types of qualifications do you have?