Insides Sales Executive

RS Components; Penang; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading global provider of industrial solutions in Malaysia seeks an experienced sales professional to drive business growth through telesales. The role involves building strong relationships with customers, identifying new sales opportunities, and achieving monthly targets. The ideal candidate has a background in telesales, excellent communication skills, and knowledge of SAP and CRM systems. This position offers a dynamic work environment focused on innovation and customer satisfaction.

Qualifications

• Preferably 3 years of experience in Telesales and Sales environment.
• Commercial awareness related to the cost of acquisition.
• Proven experience in an inbound/outbound call center.

Responsibilities

• Drive sales growth by identifying new opportunities.
• Conduct outbound cold calls to promote products.
• Work closely with Marketing and Customer Service teams.

Skills

Telesales experience

Excellent verbal communication

Commercial awareness

Knowledge of SAP

Knowledge of CRM

Proficient in Microsoft packages

Job description

This role aims to drive business growth by identifying and capitalizing on new sales opportunities within existing accounts. This involves building strong relationships with customers, understanding their needs, and matching them with the right products.

Responsibilities

Work closely with Field Sales to ensure that all initiatives and action plan in driving sales will be achieved accordingly

Responsible for pursuing sales generating opportunities from existing or new customer accounts through telesales / marketing effort.

Responsible for conducting daily & monthly sales activities in compliance with the standards or target set.

Conduct outbound cold calls into targeted accounts to promote RS products, Sales & Marketing Promotion and other relevant activities to drive sales.

To achieve the daily and monthly sales target, search for new business opportunities in existing accounts through the identification of new contacts and sales opportunities. Follow up on all sales leads in a timely and effective manner.

Maintain effective and good inter-department relationships and procedures to deliver exceptional customer service at all times.

Accountable to gather competitive information from customer and market feedback and communicate it to the Sales Management

To support and work closely with Marketing, Customer Service, Credit and Territory teams to secure customer leads, drive acquisition and marketing programs and achieve good customer service leading to more promoters and achieving a high Net Promoter Score (NPS)

Qualifications

Preferably 3 years of experience in Telesales and Sales environment with Technical selling background

Achieve sales targets and other specified metrics

Commercial awareness, particularly around the cost of acquisition

Excellent verbal and written communication skills

Proven experience of working in an inbound/outbound call center environment.

Knowledge of SAP, CRM and Microsoft packages

About RS Group

Across the industrial design, manufacturing and maintenance worlds, we’re the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses.

We provide global access to an unrivalled range of over 750,000 stocked industrial products. Each day our team of experts deliver solutions to resolve our customer’s challenges across design, procurement, inventory and maintenance. We consistently strive to deliver the best possible service to all of our customers and challenge ourselves to provide a seamless procurement experience.

We are one team. We deliver brilliantly. We do the right thing. We make every day better.

These are our values. They unite our c.9,000 global colleagues and differentiate us from our competition. They are a mix of how we work today and how we must step up for the future. Most importantly, it is one set of values shaped by our people, for our people.

Together, we can make great things happen. Aim for amazing and beyond.

You’re joining a smart, driven team united by a mission to solve. This is the place where you can use your experience to create positive change. To challenge. To innovate.