Inside Sales Support Representative

Lenovo; Petaling Jaya; On-site; MYR 40,000 - 60,000; Full time

Job summary

A global technology leader is seeking an Inside Sales Support Representative to enhance sales productivity in Petaling Jaya, Malaysia. You will support the sales team through operations, enabling tools, and processes. The ideal candidate has a Bachelor's degree, 3–5 years in inside sales, and is proficient in CRM tools. Excellent communication and the ability to work in a fast-paced IT environment are essential for success.

Qualifications

• 3–5 years’ experience in inside sales or sales operations.
• Comfortable working in a fast-paced environment.
• Experience in IT company background is preferable.

Responsibilities

• Support quotation/pricing requests and manage priorities with stakeholders.
• Monitor and maintain quality in sales operations.
• Develop internal support processes for sellers.
• Coordinate planning activities and derive actionable strategies.
• Assist with troubleshooting and new process development.
• Provide content for enablement related to sales processes.
• Build strong internal company relationships.

Skills

Strong presentation skills

Communication skills

Interpersonal skills

MS Office Suite proficiency

Ability to work under minimal supervision

Education

Bachelor’s Degree or equivalent experience

Tools

CRM software

Salesforce

D365

Job description

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full‑stack portfolio of AI‑enabled, AI‑ready, and AI‑optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high‑performance computing and software‑defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world‑changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

To find out more visit www.lenovo.com and read about the latest news via our StoryHub.

About Lenovo

Focused on a bold vision to deliver smarter technology for all, we are developing world‑changing technologies that create a more inclusive, trustworthy and sustainable digital society. By designing, engineering and building the world’s most complete portfolio of smart devices and infrastructure, we are also leading an Intelligent Transformation – to create better experiences and opportunities for millions of customers around the world. Join us in defining our world of tomorrow and creating smarter technology for all!

What You’ll Do

The Inside Sales Support Representative is responsible for improving sales productivity and efficiency by supporting sellers through enablement, operations and post‑sales activities. This person will equip the sales team and external business partners with Lenovo resources, tools, and processes. The Inside Sales Support Representative will engage with various teams, including product, supply chain, logistics, marketing, communities, and external agencies, working together to improve the overall partner experience.

Key Responsibility

• Supports quotation/pricing request and managing priorities with multiple stakeholders in IT environment/products.
• Proactively monitors and strives to maintain high levels of quality, accuracy and process consistency in the sales operations organization’s planning efforts.
• Develops and maintains internal support processes for sellers and their business partners, including OVP reporting and custom builds.
• As needed coordinates planning activities with other stake‑holding functions deep dives to derive actionable strategies in trouble areas.
• Focuses on continuous process and experience improvement, assisting with troubleshooting and development of new processes.
• Provides content for enablement related to processes and partner operations.
• Builds peer support and strong internal‑company relationships with other key employees.
• Participate in group activity to develop and drive for process enhancement.
• May operate on a multi‑country basis.

Position Requirements

• Bachelor’s Degree or equivalent experience.
• 3–5 years’ experience in inside sales or sales operations.
• Ability to carry out tasks under minimal supervision.
• Strong presentation, communication, and interpersonal skills.
• Comfortable working in a fast‑paced environment.
• Proficiency in MS Office Suite and Excel.
• Experience with operational tools (CRM, Salesforce, D365).
• Preferably in IT company background.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.