Inside Sales Support

Lenovo; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global technology company in Kuala Lumpur seeks an Inside Sales Support Representative to enhance sales productivity by supporting sellers with enablement and operations. Ideal candidates are fluent in Thai and English, possess a Bachelor’s degree, and have 3-5 years of relevant experience in sales operations or inside sales. Strong communication skills and proficiency in MS Office Suite and CRM tools are essential. This role may involve multi-country coordination.

Qualifications

• 3-5 years’ experience in inside sales or sales operations.
• Preferably from IT company background.

Responsibilities

• Support quotation and pricing requests with multiple stakeholders.
• Maintain high quality and accuracy in sales operations.
• Develop internal support processes for sellers.
• Coordinate planning activities for actionable strategies.
• Focus on continuous process improvement.
• Provide content for enablement related to processes.
• Build internal relationships with key employees.
• Participate in group activities for process enhancement.
• May operate on a multi-country basis.

Skills

Proficiency in Thai

Proficiency in English

Strong presentation skills

Strong communication skills

Interpersonal skills

Ability to work under minimal supervision

Comfortable in fast-paced environment

Education

Bachelor’s Degree or equivalent experience

Tools

MS Office Suite

Excel

CRM

Salesforce

D365

Job description

Position Description: About Lenovo:

Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that create a more inclusive, trustworthy and sustainable digital society. By designing, engineering and building the world’s most complete portfolio of smart devices and infrastructure, we are also leading an Intelligent Transformation – to create better experiences and opportunities for millions of customers around the world. Join us in defining our world of tomorrow and creating smarter technology for all!

What You'll Do:

The Inside Sales Support Representative is responsible for improving sales productivity and efficiency by supporting Sellers through enablement, operations and post sales activities. This person will equip the sales team and external business partners with Lenovo resources, tools, and processes. The Inside Sales Support Representative will engage with various teams, including Product, supply chain, logistics, marketing, communities, and external agencies, working together to improve the overall partner experience.

Key Responsibility:

• Supports quotation/pricing request and managing priorities with multiple stakeholders in IT environment/products.
• Proactively monitors and strives to maintain high levels of quality, accuracy and process consistency in the sales operations organization’s planning efforts.
• Develops and maintains internal support processes for sellers and their business partners, including OVP reporting and custom builds
• As needed coordinates planning activities with other stake holding functions & deep dives to derive actionable strategies in trouble areas.
• Focuses on continuous process and experience improvement, assisting with troubleshooting and development of new processes
• Provides content for enablement related to processes and partner operations
• Builds peer support and strong internal-company relationships with other key employees
• Participate in group activity to develop and drive for process enhancement
• May operate on a multi-country basis.

Position Requirements:

• Proficiency in Thai and English
• Bachelor’s Degree or equivalent experience
• 3-5 years’ experience in inside sales or sales operations
• Ability to carry out tasks under minimal supervision
• Strong presentation, communication, and interpersonal skills
• Comfortable working in a fast-paced environment
• Proficiency in MS Office Suite and Excel
• Experience with operational tools (CRM, Salesforce,D365)
• Preferably in IT company background