Inside Sales Specialist - IT Software

Teleperformance Malaysia Sdn Bhd; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading software solutions provider is seeking an Inside Sales Specialist in Petaling Jaya to drive B2B sales through consultative selling. The role involves engaging executive-level clients, qualifying leads, and maintaining a healthy sales pipeline. Candidates should have a diploma or degree in a related field and 1–3 years of inside sales experience. Strong communication skills and familiarity with CRM tools are essential.

Qualifications

• 1–3 years of experience in inside sales, lead qualification, or B2B software sales.
• Strong understanding of the software or SaaS sales cycle.
• Excellent communication and interpersonal skills, comfortable speaking with executive-level clients.

Responsibilities

• Engage with potential clients via phone and email to introduce software solutions.
• Qualify and nurture inbound and outbound leads to identify business opportunities.
• Conduct discovery calls to understand client needs.

Skills

Inside sales

Lead qualification

B2B sales

Communication skills

Interpersonal skills

Education

Diploma or Bachelor's Degree in Business, Marketing, Information Technology

Tools

CRM tools

Virtual communication platforms

Job description

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We are seeking a proactive and confident Inside Sales Specialist to join our growing IT software sales team. This role focuses on B2B sales>, engaging with executive-level customers, qualifying leads, and driving opportunities through the sales pipeline. If you enjoy consultative selling and thrive in a tech-driven environment, we’d love to hear from you.

Key Responsibilities

• Eng with potential clients via phone, emails to introduce our software solutions
• Qualify and nurture inbound and outbound leads to identify genuine business opportunities
• Conduct discovery calls to understand client needs, challenges, and priorities
• Build trusted relationships with executive-level decision makers (C-suite, Directors, and Managers)
• Maintain accurate records in CRM and ensure a healthy, active sales pipeline
• Prepare and deliver professional sales presentations and product demos when required
• Meet and exceed monthly lead conversion and sales targets

Requirements

• Diploma or Bachelor’s Degree in Business, Marketing, Information Technology, or related field
• 1–3 years of experience in inside sales, lead qualification, or B2B software sales
• Strong understanding of the software or SaaS sales cycle
• Excellent communication and interpersonal skills, comfortable speaking with executive-level clients
• Ability to identify pain points, qualify prospects, and position solutions effectively
• Goal-oriented, self-driven, and in a fast-paced sales environment
• Proficient in CRM tools and virtual communication platforms

Application Questions

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years of inside sales experience do you have?
• How would you rate your English language skills?
• How many years of B2B sales experience do you have?