Inside Sales Specialist

Business Development; Kuala Lumpur; On-site; MYR 48,000 - 60,000; Full time

Job summary

A leading sales organization in Kuala Lumpur seeks a skilled Sales Executive to set goals, develop strategies, and manage customer relationships effectively. The ideal candidate will have at least three years of sales experience, possess excellent customer service skills, and be proficient in CRM and sales software. This role requires building a CRM database and achieving monthly sales targets through effective communication and teamwork.

Qualifications

• Minimum three years of sales experience.
• Excellent customer service and sales skills.
• Proficient in CRM and sales software.

Responsibilities

• Set goals and develop strategies for specific accounts.
• Generate leads and handle customer inquiries.
• Prepare quotes and ensure order accuracy.

Skills

Customer service skills

Sales skills

Communication abilities

CRM software proficiency

Adaptability

Education

Degree/Diploma

Tools

Microsoft Office

CRM software

Job description

• Set goals and develop strategies for specific accounts such as Commercial, Manufacturing, GLCs, Public Sector and Education Sector.
• Research prospects and generate leads.
• Confidently with potential and existing customers through phone, email, and in person interactions.
• Handling customer questions, inquiries and complaints.
• Prepare and send quotes with proposals and ensure order accuracy.
• Managing the sales process through specific software programs.
• Build and maintain a CRM database.
• Meet daily, weekly and monthly sales targets, actively participating in sales team meetings and managing escalation issues with the support/technical team.

Education and/or Work Experience Requirements:

• Degree/Diploma holder with a continuous learning mindset.
• Minimum three (3) years of sales experience.
• Excellent customer service and sales skills.
• Strong verbal and written communication abilities.
• Proficient in Microsoft Office, CRM and sales software programs.
• Knowledgeable in Microsoft and hybrid cloud technologies, active in networking and adaptable to meet customer deadlines.