Inside Sales Specialist

Momentive; Remote; MYR 60,000 - 80,000; Full time

Job summary

A leading technology company is seeking an Inside Sales Specialist in Kuala Lumpur, Malaysia. This role involves selling products remotely and managing client relationships through effective virtual communication. The ideal candidate will demonstrate excellent customer service skills and business acumen, as well as collaborate internally to meet operational goals. Candidates should be proficient in sales processes and enjoy working in a dynamic environment.

Qualifications

• Proven experience in sales or customer service.
• Ability to use virtual communication tools effectively.
• Demonstrated skills in prospecting and lead qualification.

Responsibilities

• Sell products remotely and manage client relationships.
• Prepare quotations, contracts, and performance reports.
• Collaborate with various departments to ensure customer satisfaction.

Skills

Excellent customer service skills

Strong communication skills

Business knowledge

Order to Cash process understanding

Job description

Overview

Job Title: Inside Sales Specialist

Summary: This position is responsible for selling our products remotely using virtual communication methods like phone and email. This role involves prospecting for new clients, qualifying leads, demonstrating products and nurturing client relationships. The position implies to provide best in class / excellent customer service for external customers and business partners (distribution) by utilizing excellent, in-depth business knowledge; Products knowledge and Order to Cash process- Closely collaborating with ad hoc departments: SI OP; Logistics; Quality as examples – non exhaustive list. Acting as the extended arm of the business (commercial), playing key role as profitability drive by providing proactive support to sales and customers in perspective of ensuring execution and meeting (exceeding) Customer's expectations/ satisfaction as well as serve as an internal Subject Matter Expert. Sales Support Coordinator serving as the operational backbone of the commercial team. Prepare quotations, contracts, and performance reports for a certain category of customers / (Definition is = the category which does not require Account Manager but big enough for not being transferred to Distributors). Update price lists and discount structures in coordination with the Sales Manager/ Support sales forecasting, KPI tracking, and monthly business reviews.