Inside Sales Representative

II-VI UK, Ltd.; Ipoh; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading technology firm in Ipoh, Malaysia, is seeking a dedicated Customer Service Coordinator to manage order bookings and coordinate shipments. Ideal candidates will have a degree in Business Admin or related fields and 3-5 years of experience in customer service or order management. Strong communication skills and understanding of incoterms are crucial. This role is 100% onsite, emphasizing integrity, collaboration, and accountability in a dynamic work environment.

Qualifications

• Minimum 3 to 5 years in Customer Service, Order Management, Sales or Marketing.
• Understanding of revenue recognition rules and guidelines.
• Knowledge with incoterm and shipment practices.

Responsibilities

• Order booking accurately in Oracle.
• Coordinate shipments and resolve shipment issues.
• Provide sales support to Global RSM / KAM.

Skills

Excellent communication skills

Self-starter

High level of productivity

Well organized

Education

Degree in Business Admin / Economics / Marketing

Tools

Microsoft Office

Oracle

Salesforce

Job description

Primary Duties & Responsibilities

• Order booking accurately in Oracle to meet audit requirements and revenue policies.
• Coordinate shipments and resolve shipments issue where applicable with good understanding of incoterms.
• Liaison and work closely with Sales, Marketing, Planning, Production, Finance, Shipping, Logistics and RMA.
• Provide sales support to Global RSM / KAM and to Sales Representatives.
• Must be able to understand, interpret and channel clear message, emails, order confirmation, shipment, customers’ requests, and delivery schedule precisely.
• Review hub inventories and aging. Constantly liaise with customers for hub pull and work close with factories for hub replenishments.
• Provide month end and quarter end support as needed to achieve corporate goals.
• Trouble shooting all operational issues in relation with customers POs and provide solutions.
• Attend and supports customers’ emails and requests professional and on timely manner. Ensure customers’ satisfactions and able to recognize and prioritize customers’ requests. Know when to escape to right channel and team. Always have urgency sense with escalation.
• Manage and resolve backlog issues including order hold release, PO information update, update rescheduling files, purchase order requirements.
• Participate in projects and goals to support Department and Corporate goals.

Job Requirements

• Degree in Business Admin / Economics / Marketing and related fields.
• Minimum 3 to 5 years in Customer Service, Order Management, Sales or Marketing Coordinator or Administrative or Executive, and working in complex environment.
• Understanding of revenue recognition rules and guidelines.
• Knowledge with incoterm and shipments practices.
• Excellent communication skills – both written and oral.
• Self-starter with the ability to thrive in a high energy, interrupt driven environment.
• High level of productivity. Well organized and able to effectively handle multiple priorities and tasks.
• Independent
• Knowledge in Microsoft Office, Oracle and Salesforce are preferred.

Working Conditions

• This role is 100% onsite

Culture Commitment

Integrity – Create an Environment of Trust

Collaboration – Innovate Through the Sharing of Ideas

Accountability – Own the Process and the Outcome

Respect – Recognize the Value in Everyone

Enthusiasm – Find a Sense of Purpose in Work

Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.