Inside Sales Representative

Coherent Corp.; Ipoh; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology company in Ipoh, Malaysia is seeking an experienced Customer Service representative to manage order bookings and coordinate shipments. The ideal candidate will have a degree in Business Administration and 3-5 years of experience in customer service or order management. Responsibilities include providing sales support, troubleshooting operational issues, and ensuring customer satisfaction. This role offers a competitive compensation package in a dynamic work environment with opportunities for growth.

Qualifications

• Minimum 3 to 5 years in Customer Service, Order Management, Sales or Marketing Coordinator.
• Understanding of revenue recognition rules and guidelines.
• Knowledge with incoterm and shipments practices.

Responsibilities

• Order booking accurately in Oracle to meet audit requirements.
• Coordinate shipments and resolve shipment issues.
• Provide sales support to Global RSM / KAM and Sales Representatives.

Skills

Excellent communication skills – both written and oral

Self-starter with the ability to thrive in a high energy, interrupt driven environment

High level of productivity

Well organized and able to effectively handle multiple priorities and tasks

Education

Degree in Business Admin / Economics / Marketing

Tools

Microsoft Office

Oracle

Salesforce

Job description

Job Description

Primary Duties & Responsibilities

• Order booking accurately in Oracle to meet audit requirements and revenue policies.
• Coordinate shipments and resolve shipment issues where applicable with good understanding of incoterms.
• Liaison and work closely with Sales, Marketing, Planning, Production, Finance, Shipping, Logistics and RMA.
• Provide sales support to Global RSM / KAM and to Sales Representatives.
• Must be able to understand, interpret and channel clear message, emails, order confirmation, shipment, customers’ requests, and delivery schedule precisely.
• Review hub inventories and aging. Constantly liaise with customers for hub pull and work closely with factories for hub replenishments.
• Provide month end and quarter end support as needed to achieve corporate goals.
• Trouble shooting all operational issues in relation with customers POs and provide solutions.
• Attend and support customers’ emails and requests in a professional and timely manner. Ensure customers’ satisfaction and able to recognize and prioritize customers’ requests. Know when to Escalate to right channel and team. Always have urgency sense with escalation.
• Manage and resolve backlog issues including order hold release, PO information update, update rescheduling files, purchase order requirements.
• Participate in projects and goals to support Department and Corporate goals.

Job Requirement

• Degree in Business Admin / Economics / Marketing and related fields.
• Minimum 3 to 5 years in Customer Service, Order Management, Sales or Marketing Coordinator or Administrative or Executive, and working in complex environment.
• Understanding of revenue recognition rules and guidelines.
• Knowledge with incoterm and shipments practices.
• Excellent communication skills – both written and oral.
• Self-starter with the ability to thrive in a high energy, interrupt driven environment.
• High level of productivity. Well organized and able to effectively handle multiple priorities and tasks.
• Independent.
• Knowledge in Microsoft Office, Oracle and Salesforce are preferred.

Working Conditions

• This role is 100% onsite.

Culture Commitment

Ensure adherence to company’s values (ICARE) in all aspects of your position at Coherent Corp.:

• Integrity – Create an Environment of Trust
• Collaboration – Innovate Through the Sharing of Ideas
• Accountability – Own the Process and the Outcome
• Respect – Recognize the Value in Everyone
• Enthusiasm – Find a Sense of Purpose in Work

Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

About Us

Coherent is a global leader in lasers, engineered materials and networking components. We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor equipment, and consumer markets.

Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard‑work through a competitive compensation program. It's an exciting opportunity to work for a company that offers stability, longevity and growth. Come Join Us!

Note to recruiters and employment agencies: We will not pay for unsolicited resumes from recruiters and employment agencies unless we have a signed agreement and have required assistance, in writing, for a specific opening.

About The Team

Coherent Malaysia (formerly known as II‑VV Incorporated) began operations in 2001 through the incorporation of Finisar Malaysia with 300 headcounts, now employs over 3000 employees. Ipoh’s assembly and test site for optical components, transceivers, and wavelength management equipment, remains committed to the expansion of Coherent Corporation, accelerated by the growth of next generation products to meet the increasing demands for network bandwidth and data storage.

Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard‑work through a competitive compensation program. It's an exciting opportunity to work for a company that offers stability, longevity and growth. Come Join Us!